People Services Specialist

12 June 2025

Melbourne Full Time

Melbourne is Australia’s fastest growing city - a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

About the Role

We are pleased to advise we have a secondment opportunity for aPeople Services Specialist position. This is a secondment opportunity until May 2026

As aPeople Services Specialist, you will work within a small but impactful team and will be responsible for delivering high-quality people administration advice to managers, employees, Business Partners, Talent and third-party providers on People systems, processes and policies. Collaborating closely with the broader People and Payroll teams, the People Services Specialist manages a wide range of people-related queries and tasks associated with the employee lifecycle as well as providing comprehensive customer support which includes the promotion of self-service resources and process improvement opportunities.

This is a key role within the team and this secondment provides a great opportunity to contribute to the overall success of a few key People initiatives at a really dynamic time for People Services and the wider business.

Key Responsibilities
- Use audit reporting to manage regular processes and review compliance, including maximum term contract end dates, key date changes, workflows, and progression management.
- Build strong stakeholder relationships across designated client groups.
- Accountable for supporting the People Services Manager to improve and maintain core processes
- Responsible for providing advice and administrative support to People Services’ client group.
- Ensure compliance and adherence to applicable policies, procedures, industrial agreements, and legislation.
- Review, triage, and action queries related to employment contracts, letters, policies, and procedures as appropriate, ensuring clear communication and status updates are provided to customers as queries are processed
- Ensure the accuracy and integrity of employee data within People information systems, whilst maintaining the strictest level of confidentiality.
- Process staff movement and employment changes, updating records accordingly in People systems
- Contribute to People projects and cyclical administration activities such as performance reviews, audits, and purchase leave.
- Escalate complex issues appropriately for resolution.

About You
- Experience in, customer service, administration and coordination.
- Understanding of Human Resources functions including policies, procedures, employment conditions, compensation, recruitment, and payroll processes would be advantageous.
- Strong attention to detail, prioritisation skills, and ability to adhere to timelines, managing workload efficiently to meet deadlines even amidst changing circumstances.
- Commitment to maintaining strict discretion and confidentiality with sensitive information.
- Ability to schedule work priorities to ensure deadlines are strictly adhered to whilst managing complex situations, having solid problem solving and negotiating skills.
- Ability to communicate effectively verbally & written will all levels of stakeholders.
- Ability to work independently and contribute effectively as a team member to achieve goals.
- Strong written communication skills, with an ability to write general correspondence, Well-developed interpersonal skills, with proven ability to build rapport, interact effectively at all levels and provide support and advice.
- Proficiency in Microsoft Office suite and other relevant software systems, or the ability and willingness to learn.

Applications close Friday 27th June 2025

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.