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Customer Service and Administrative Support
3 weeks ago
Fantastic career opportunity to work for Victoria’s most influential business organisation
- Busy role providing customer service and administrative support
- Hybrid working arrangements
About us
We are the most influential, independent business body in Victoria with over 65,000 members, customers and clients. Our members choose us because of our network and connectivity, policy influence, professional development opportunities, and range of business services (we’re trusted experts in workplace relations, international trade, workplace health, safety and wellbeing, and policy development). Our team of 200 people thrive on putting our members first in everything we do - from providing exceptional customer service to advocating for their interests to all levels of government. The Victorian Chamber of Commerce and Industry works for the success of our members, business and Victoria.
About the role
This role will play an important part of the Workplace solutions team through building client relationships supporting Victorian businesses. The role is responsible for client liaison, proposal preparation and quote writing. It is also responsible for the end to end roll out of training and (pre and post training) sales follow up to provide the highest level of customer service.
About you
You will have previous experience in building and maintaining client relationships by providing positive and professional interactions while ensuring a strong focus on customer satisfaction and retention. You will have previous sales and / or consulting experience in a business-to-business environment with a track record of achieving Key Performance Indicators (KPIs) and sales targets. You will have the ability to multitask and possess effective time management skills working to meet deadlines in an efficient manner along with a high level of attention to detail. Along with this you will have strong administrative abilities and an intermediate knowledge of the Microsoft Office Suite. You will possess strong written and verbal communication skills with the capacity to convey complex information to a range of diverse audiences. You will work well alongside others and as part of a team and you will work collaboratively with the rest of the training department to achieve revenue growth.
How to apply
Applications, including a cover letter that simply addresses the question: “Why does this role appeal to you?” should be addressed to Kate Brophy, HR Department.
