Customer Service Representative

1 day ago

Northgate, Australia Awesome Van & Camper Hire Full time

We have an exciting new opportunity in our **Brisbane Branch** We are looking for a Customer Service Representative to deliver outstanding customer focused results on a daily basis and help our customers live out there traveling dreams. The work you will be involved with includes, but not limited to the following:
**This is a varied role.**
- Meeting and greeting customers from all over the world
- Working with a team to assist the Branch Manager/Supervisor in providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across branch operations.
- Dispatching and returning rental vehicles - including providing demonstration to our customers on the operational features or our vehicles
- conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition(training provided)
- Campervan linen laundry - pitching in with the team to process laundry on site
- Vehicle detailing - interior and exterior vehicles detailing( training provided)
- working with the team to ensure the branch is always clean and tidy
- Customer Service/Administration work
- liaising effectively with external service providers

**We are looking for someone who has**:

- Experience in delivering exceptional face to face customer service
- A desire for a hands-on role in the Tourism or Rental Vehicle Industry
- Rental car and campervan experience preferred (but not essential)
- Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure
- Impeccable attention to detail
- Proven conflict resolution skills and negotiation skills
- Great computer skills to operate our Rental Reservation System and Office Products.
- Ability to establish and maintain supplier & service centre relationships
- Experience with minor domestic car/campervan/motorhome repairs
- Vehicle detailing experience is desirable
- A full driver’s licence
- Availability to work weekends

**At Awesome Campers we offer**:

- Opportunity to take your career further in the Tourism industry
- Amazing company culture, working in a fun team environment with people from all over the world
- Our values at AWESOME CAMPER we are a small Family Business we are Fun, Family, Pride and Passion and we live and breathe these values every day.

**Job Types**: Part-time, Fixed term

Pay: $50,000.00 - $65,000.00 per year

Schedule:

- Weekend availability

Ability to commute/relocate:

- Northgate, QLD 4013: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Must be an Australian Citizen or have a working visa to work in Australia

**Language**:

- English (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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