Customer Service Representative

**Join the Road to Success with Suncorp as a Customer Service Representative and become a CTP Specialist**

Are you a customer service rockstar with a passion for making a difference? Suncorp is on the lookout for exceptional individuals to join our dynamic CTP team on a permanent part-time basis.

Why choose Suncorp? As a CTP Specialist at Suncorp, you will play a crucial role in assisting new or existing AAMI, GIO, Apia & Shannons CTP (Compulsory Third Party) customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to help our customers protect their today and tomorrow, please read on

**Position Overview**:

- **Job Title**: CTP Specialist
- **Location**: Gisborne Contact Centre, Gisborne VIC 3437
- **Start Date**: Wednesday12th February 2025
- **Work Arrangement**: Hybrid role with onsite attendance as required after you have completed your 5.5 weeks of full-time training
- **Shift Patterns**: Part-time 30 hours per week
- **Training**: 5.5 weeks of full-time paid training (Monday to Friday, 8:30 am to 4:30 pm) before transitioning to the regular shift pattern
- **Holiday Restrictions**: No holidays approved while in training

**What you’ll do**:
Receiving a high volume of inbound calls regarding AAMI, GIO, Apia & Shannons CTP insurance products, you will
- Deliver excellent customer service by providing efficient solutions to customer enquiries
- Handle CTP enquiries via telephone.
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.

**Qualifications & Skills**:

- Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
- High level of resilience, empathy, and adaptability to handle various customer situations.
- Commitment to self-development and eagerness to enhance skills and capabilities in the role.
- Ability to work collaboratively as a supportive team member.

**Shift Patterns**:
We are currently recruiting for **part-time** positions for the below shift options:

- **Option 1**: Monday, Tuesday, Wednesday & Friday - 30 hours per week - start window between 8am - 10am
- **Option 2**: Monday, Tuesday, Wednesday & Saturday - 30 hours per week - start window between 8am - 10am
- Saturday start time will always be 8am
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._

**_ As these are work at home roles you will need:_**
- A home phone line installed in the working room, internet connection, second screen and a home office set up. (Laptop provided)
- To live within a distance where you’re willing and able to travel to our Gisborne Office as required

**Training**

There will be 5.5 weeks full time training from the **Wednesday 12**th** February 2025**, Monday-Friday 8.30-4.30pm, onsite in our Gisborne office. It will be a combination of classroom and on-the-job training, including high support training.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Salary $60,000.00 + 11.5% Super**:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At AAMI, GIO, Apia & Shannons CTP, we’re helping Australians build futures and protect what matters. While we can't promise our customers will never have an incident, we can bring them peace of mind and make life simpler. A career with us is just that, and as we’re part of the Suncorp Network you’ll benefit from being part of a large organisation while enjoying the flexibility of a small one.

**Advertised**: 06 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 20 Jan 2025 AUS Eastern D