Product Owner

**Product Owner (Manager), Digital Payments Experiences (NetBank)**

You are a digital payments expert, passionate about providing superior customer experiences, innovative and a big thinker.
- We are Australia’s largest digital bank.Together we can impact and improve the financial wellbeing of every customer.

**About the business**

Retail Banking Services (RBS) provides simple, convenient and affordable banking and general insurance products and services to personal and private bank customers, helping them manage their everyday banking needs, buy a home, protect their assets or invest for the future.

In the Customer Engagement & Digital team within RBS, we are responsible for leading our retail end-to-end digital-first customer experience strategy, driving innovation, improving customer engagement and creating new business opportunities through partnerships, ventures and the Group’s digital ecosystem.

**About the role and team**

Sitting within the Digital Experience Domains, this is an opportunity to reimagine and drive the digital payments experience for our customers. Working within a Crew who is passionate about delivering safe, secure and innovative experiences for moving money.

**As a Product Owner your responsibilities will include (but are not limited to)**:

- Own the product roadmap for delivery of NetBank payment experiences.
- Ideate, design and deliver experiences that provide maximum value to the customer, measure performance and iterate based on data and insights to continually optimise the experience.
- Collaborate with specialists within and outside the Crew to lead delivery of digital experiences from conception through to delivery and beyond.
- Acting as the voice of the business and customer and translate this for the team to coordinate a ‘one-team’ approach to problem solving.
- Incorporating design thinking and analytics to inform product design.
- Providing clear lines of communication with our stakeholders on the product roadmap and prioritisation decisions.
- Identifying, articulating and managing risks and compliance across streams of work.
- Leading and developing the product roadmap, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap.
- Leading the squad day-to-day to deliver change and lifecycle activities.
- Maintaining a healthy prioritised Backlog to deliver business and customer outcomes.
- Managing senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
- Managing the squad’s performance to defined objectives including OKR tracking, etc.
- Being accountable for addressing impediments, driving decisions, and resolving escalations.
- Measuring performance of initiatives, using data and insights to inform optimisations and future opportunities.

**We’re interested in hearing from people who are**:

- Knowledge of digital payments and experience leading the delivery of payments experiences. Financial services experience preferred.
- Experience designing and executing digital experiences to deliver business and customer value.
- Deeply passionate and curious about the ways our customers interact with our different channels, and champion the voice of our customers at every possible chance.
- Are passionate about building digital payment experiences, and passionate about driving the next evolution of our digital architecture.
- Are experienced in definition of product roadmaps, delivery of product vision.
- Proven experience in influencing work and priorities through stakeholders
- Proven experience leading teams
- Experience with Agile methodology, working within an Agile Matrix would be ideal.
- Prior experience as a product owner in this space would be highly desirable, but not a must.

The role is exciting, ambitious and primed for change. If you’re interested in leaving your mark on our web
- and app-based payment experiences for the greater good, we’d love to hear from you

We operate in a **hybrid working environment **, meaning a 50% blend between being in the office and working remote.

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Advertising End Date: 12/09/2024