Case Management Team Leader

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us
- About the Role:

- Anglicare is looking for a compassionate and experienced Case Management Lead to join our team on a permanent, full-time basis at Castle Hill. In this pivotal role, you will oversee the delivery of home care services within the village, ensuring they are tailored to each resident’s needs, goals, and preferences. You’ll work within Anglicare’s policies and procedures, and in accordance with the Aged Care Act, Aged Care Quality Standards, and all relevant service guidelines.
- This is a unique opportunity to shape the role and make a meaningful impact on the quality of care we provide. At Anglicare, compassion and care are at the heart of everything we do—and we’re looking for a leader who shares and embodies these values.
- Key Responsibilities:

- Leadership- Inspire, mentor, and guide your team to provide compliant, high-quality, person-centred care.- Ensure services align with residents' goals and Anglicare’s mission and values.- Proactively manage team performance and foster a supportive, one-team culture.
- Operational Management- Oversee daily operations to ensure proactive and responsive case management.- Maintain accurate and up-to-date care plans in line with compliance requirements.- Effectively manage budgets and use data to drive continuous service improvement.- Participate in a rotating after-hours escalation roster (when needed).
- Incident and Feedback Management- Address incidents and feedback promptly, ensuring thorough investigation and resolution.- Lead root cause analysis and ensure accurate documentation in line with policy.
- Teamwork- Promote a collaborative approach across all departments and teams within the village.- Ensure seamless transitions for new, existing, and respite residents.- Contribute to integrated care and clinical governance initiatives.
- Education- Empower residents through education that supports independence and wellbeing.- Foster continuous learning and professional development for yourself and your team.
- General- Champion holistic, person-centred care aligned with residents’ goals and preferences.
Report any practices that may breach legislation or policy.
- Work Health and Safety- Identify and mitigate risks, ensure compliance, and promote safe work practices.
- Christian Care- Uphold and promote Anglicare’s Christian mission and values.- Support spiritual care opportunities for staff and residents.
- Key Skills:
- Strong knowledge of home and aged care services.- Excellent communication and interpersonal skills.- Leadership and team coordination.- Evidence-based, person-centred care planning.- Organisational and stakeholder engagement.- Compassion and care in all interactions.
- Qualifications and Experience:
- Degree in a relevant field (e.g., Nursing, Human Services).- Experience in Home/Community/Aged Care.- Proven leadership and team management experience.- Frontline management qualification (desirable).- Current driver’s licence and intermediate computer skills.
- Want to join? We offer:
- Flexible, supportive work environment that provides the opportunity to do your best the most rewarding work of your life- Opportunities for career progression, professional development and training- Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment- Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program- Fitness Passport with discounts to over 800 gyms for you and your family- Tax benefits through salary packaging options as a not-for-profit organisation- A safe and healthy workplace culture- A fun, supportive, and engaged team
- Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened._
- Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse._

Application Close Date: June 27, 2025