UX UI Designer

**Opportunity snapshot**:
An exciting, permanent opportunity has become available for a UX UI Designer role

The UX UI Designer, will be working on a Knowledge Management system, together with an AI-powered knowledge-finding system for supporting agents in messaging channels, with the intention of automating with AI enabled bots that can help customers with tasks that don’t need to be actioned by a person.

This role will be contributing to identifying and defining the problem statements and communicate these in support of the business needs, designing a quality user experience, to drive enhancements and development of new features from User Experience perspective.

This UX UI Designer role will be involved working closely with a Senior UX designer and be working across both the UX phase (research deliverables such as interviews and workshops) and the UI stage (Designs, Lo-Fi and/or Hi-Fi protypes, reviews, and reports) as well as interacting with other team members such as developers.

**How will I help?**
- Closely working with Senior UX Designer in Agile environment.
- Analyses and identifies what user's problems are being solved in the next iteration and designs a good user experience to solve those problems
- Ensure the high quality of responsive UX design.
- Responsible for UX related work activities.
- Minimises additional effort by designing workflows that leverage existing templates and modules
- Develops visual design concepts and design assets in time for development
- Progressively develops a reusable design style kit for the developers to create in HTML and CSS
- Work with dev teams to confirms the tech feasibility
- Resolves design issues blocking project delivery for the team
- Helps with enhancements and development of new features from User Experience perspective.
- Proactively identifies existing UX issues and provide solutions.
- Perform usability testing, interviews and gather feedback
- Estimates UX related works
- Defines and delivers UI wireframes (High and low, UI sketches and prototypes both static and interactive)
- Contribute towards UX process improvements
- Delivery high quality of UI Design of projects in timely manner.
- The ability to demonstrate support for innovation and for organisational changes needed to improve the organisation’s effectiveness
- The ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, actioning on feedback, and addressing problems and issues promptly.
- The ability to ensure that information is passed on to others who should be kept informed
- The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
- Openness to different and new ways of doing things; willingness to modify own preferred way of doing things
- The ability to measure the success of the new experience using quantitative and qualitative approach using approaches such as survey forms or performing interviews and/or user testing

You may also carry out any other duties reasonably requested by Bupa from time to time

**What do I need?
**Qualifications**

o Relevant tertiary qualification at degree level and/or extensive relevant experience as detailed above

**Experience**

o Advanced knowledge of UX/UI software - Figma, Sketch, Axure, and Adobe Suite (Photoshop, Illustrator, InDesign) or related tools

o Working knowledge of web and mobile app design best practices, focusing on responsive, adaptive, and fluid design across multiple devices and screen types

o Previous experience working in an Agile environment.

o Working knowledge of customer journey mapping

o Experience in creating user flow diagrams, wireframes, and prototypes

o Understanding of user interface design patterns and standard User Centred Design methodologies

o Ability to convey your ideas via strong written, verbal communication and presentation skills

o Ability to manage projects along with a proven ability to multi-task, meet deadlines and thrive in a fast-paced environment, and react quickly to changes in direction.

o Proficient understanding and working experience of Accessibility standards such AAA, AA etc

**Bonus**

o Creating information architecture documentation including sitemaps

o Previous experience working with a Knowledgebase product

o Previous experience working with Miro (or equivalent)

o Previous experience working with Sitecore CMS is desirable

o Good understanding of Material UI and Material Design Systems is advantageous

o Good understanding of SEO is advantageous.

o Experience with Google Dialogflow, and any other Bot based AI engine/NLP is advantageous

o Experience with chats messaging systems such as LivePerson/sprinklr is advantageous

o Proficient understanding and working experience of code versioning tools like Git.

**Key relationships
- **Internal Relationships**

o Product Managers

o UX Designers

o Delivery