Solutions Specialist

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
**International**Government**:
International Government business unit delivers against the requirements for voice, data and video services with demand for global availability and utmost reliability. Whether a military commander on operations, a government official responding to a local emergency or a head of state conducting international affairs, Viasat provides them with essential access to voice and broadband data, where and when they need it.

**Primary Role Purpose**:
The primary function of this role is to work as part of a team to provide technical expertise in satellite connected networking solutions. This role also provides networking infrastructure design, satcom system installation, commissioning, training and post-sales support to Viasat clients as part of the International Government Engineering Team.

The Solutions Specialist is a self-sufficient and self-motivated engineering professional with solution design as well as field experience, who is expected to oversee all requirements and dependencies of tasks allocated to them. This includes arranging availability of required materials, transport of equipment and materials to site where applicable, travel logistics and site access considerations, safety considerations of the task and supervision of any allocated contractors or assisting peers.

The Solutions Specialist is expected to be able to identify and adapt an existing solution design to meet customer requirements where this can be achieved using existing G2 products and services.

Solutions Specialist must also be prepared to participate in a 24/7 on-call roster for end client engineering support. This role provides contracted telephone support to end users of mobile satellite systems and solutions as well as engineering support of the internal networking infrastructure supporting these users on a 24/7 basis.

The day-to-day:
**Key Responsibilities**:

- Satellite solution hardware component configuration development, installation, commissioning and maintenance, including dependant Internal systems and customer-facing networks.
- Support and maintenance of VIG Solutions internal network infrastructure (APN & SVN routers, firewalls, servers, SaaS systems and restricted / classified networks).
- Conducting diagnosis, either physically or remotely, of issues being experienced by end users with end to end solutions in order to isolate the identified cause of the incident and implement corrective maintenance strategy as agreed with the end user to return the system to service.
- Working with peer team members and line management to assist in incident analysis and underlying problem identification for escalation to solution architects or appropriate external teams.
- Provide assistance with pre-sales support activities, demonstrations and exhibitions as and when required.
- Assembly and testing of custom solutions to meet specific client needs.
- Creation of technical documentation to record as-fitted client system configuration baselines, or supporting commercial bids and proposals.
- Development and delivery of operator and technical training to partners and end user customers as required.
- Conduct, and report on the outcome of, technical skills assessments of VIG partner and end user technical staff where required.
- Conducting root cause analysis of end-to-end satellite solution issues and documenting findings.
- On site and workshop technical inspections, repairs, installations and maintenance of networking equipment, satellite terminals (aero, marine, land) and other associated hardware.
- Participation in the on-call roster.

**Dimensions**:

- Corrective Maintenance activities completed successfully on first site visit, eliminating any need to rework.
- Completion of allocated tasks to required quality within the agreed completion schedule.
- Compliance with all Viasat and client site safety requirements, ensuring zero injuries to staff or assigned contractors.
- Meeting response and performance SLAs of the 24/7 on-call roster.
- This role requires travel, both domestically and internationally. The staff-member in this role will be required, on an irregular basis and provided reasonable notice, to travel sometimes for periods exceeding 7 days, and if required to travel on weekends to meet on-site weekday commitments.
- Must be committed to on-going personal development.
- Must have a suitable background to qualify and maintain an Australian Defence security clearance - must currently hold and maintain Australian citizenship.
- The post-holder must h