Team Leader

**Overview**

**Key Accountabilities and main responsibilities**

Strategic Focus
- Conduct research and development of new technologies and provide ongoing support and training to other developers
- Contribute to architectural design and solution discussions
- Identify customer service trends and problems and implement appropriate solutions i.e. implementation of production, productivity, quality and customer service stands; system improvements and or enhancements etc.
- Ensure test strategies are in place before releasing any production materials
- Continuous improvement of development techniques and business knowledge

Operational Management
- Write, test and maintain code to ensure the output meets the business requirements.
- Involved in the development and maintenance of databases.
- Work closely with the IT, Customer Service and Production teams to ensure timely and accurate delivery of outputs to the Client for approval
- Ensure the deliveries of all projects and tasks are within the agreed timeframe and quality parameters, in accordance with stakeholder expectations
- Production of customer facing communications across Digital & Print communications.
- Production of responsive digital communications across multiple platforms and devices
- Assist in the design and implementation of automated workflows
- Maintain and support legacy systems

People Leadership
- Actively develop team members to performance in role, set goals and develop clear plans to achieve their personal goals and overall business objectives
- Provide regular feedback, recognition, coaching and direction throughout the year to enhance their performance and growth, and realign their goals with changing business priorities
- Develop, implement and maintain effective and transparent communication strategies to ensure your team members are kept up to date with any general or organisational change

Governance & Risk
- Identify and implement appropriate quality controls, training and process improvements

**Experience & Personal Attributes**
- Experience with the Quadient Inspire Platform, specifically Inspire Designer, Automation (or Scaler), Inspire Content Manager
- Knowledge of business and industry terminology specifically in relations to the Australian postal system.
- Business case analysis, quality assurance concepts and procedures.
- Experience with Adobe PDF manipulation, databases (MSSQL), integration through API and EDI, third party reporting, archiving and data extraction tools.
- Keeping abreast with new technologies to make the organisation operate efficiently by developing, testing and implementing new IT solutions.
- Knowledge and understanding of the Secure Software Development Life Cycle (SSDLC).
- Knowledge of structured programming methodology, data analysis and design skills.
- Having common sense and the ability to learn quickly will ensure you succeed in this role.
- Excellent written and verbal communication skills with the ability to communicate to staff across all levels within the organisation.
- Excellent analytical and problem-solving skills.
- Ability to respond to users’ business requirements and meet deadlines.
- Availability to provide after-hours support as required.
- Ability to work well under pressure and to balance competing priorities to deliver timely outcomes.
- Must have a strong team focus and be able to work with mínimal supervision.
- Excellent organisation and documentation skills.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

We deliver guidance in the transition to an omni-channel communications strategy by working with our clients to target the right groups, optimise communications for delivery across digital and print solutions, together with advanced reporting and post-campaign analytics to measure results and identify opportunities for future campaigns.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and e