Social Housing Acat and Debt Recovery Specialist

11 hours ago

Canberra, Australia Argyle Housing Full time

**Introduction**:
Who are we?
Building a better future for our Communities.
Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.
We are committed to assisting our clients and their communities to achieve a better future.
We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.
**Description**:
Internally known as the Transitions Specialist, this role will be working across our Ainslie Village and Gungahlin offices and is responsible for:
Track and monitor ended tenancies in the ACT at Ainslie Village, Common Ground and Conder.
Monitor and manage rent and non-rent arrears in ACT for Argyle Housing current clients, greater than 14 days.
Follow the Residential Tenancies ACT, and Argyle Housing policies and procedures in relation to rent/debt recovery, and issue any associated breaches.
Collate documentation and evidence in a formal, professional bundle for ACAT.
Represent Argyle Housing at ACT Civil and Administrative Tribunal.
Work collaboratively with internal functions to ensure the client needs are appropriately or adequately addressed and other functions are updated with relevant information.
Maintain and update client records and file notes in tenancy management system.
Undertake all administration tasks in relation to ending a tenancy, finalising a clients rental account and any further actions thereafter, including communications with former clients, while adhering to Argyle Housing Document expectations.
Maintain practice and performance against the National Community Housing Standards.
Undertake the debt write off process for all ACT tenancies and occupancies.
All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.
**Skills and Experiences**:
**To ensure success in this role, you will demonstrate**:

- Understanding of issues affecting disadvantaged groups and those with complex housing needs
- Previous administration experience
- Experience managing a portfolio of tenancies or case load
- Exceptional customer service and ability to work as part of a diverse team
- Excellent written and verbal communication skills
- Sound knowledge of Microsoft Office programs and software operating systems
- Able to take initiative and improve processes and procedures to ensure positive outcomes for our clients and stakeholders
- Experience in dealing with complaints to achieve positive outcomes

A few benefits of working at Argyle Housing
- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Paid Parental Leave
- Staff Recognition and Reward scheme
- Staff Wellbeing scheme
- Volunteer leave
- Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.
Next Steps
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