Social Housing Acat and Debt Recovery Specialist

22 hours ago

Canberra, Australia Argyle Housing Full time

**Introduction**:
Who are we?
Building a better future for our Communities.
Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.
We are committed to assisting our clients and their communities to achieve a better future.
We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.
**Description**:
Internally known as the Transitions Specialist, this role will be working across our Ainslie Village and Gungahlin offices and is responsible for:
Track and monitor ended tenancies in the ACT at Ainslie Village, Common Ground and Conder.
Monitor and manage rent and non-rent arrears in ACT for Argyle Housing current clients, greater than 14 days.
Follow the Residential Tenancies ACT, and Argyle Housing policies and procedures in relation to rent/debt recovery, and issue any associated breaches.
Collate documentation and evidence in a formal, professional bundle for ACAT.
Represent Argyle Housing at ACT Civil and Administrative Tribunal.
Work collaboratively with internal functions to ensure the client needs are appropriately or adequately addressed and other functions are updated with relevant information.
Maintain and update client records and file notes in tenancy management system.
Undertake all administration tasks in relation to ending a tenancy, finalising a clients rental account and any further actions thereafter, including communications with former clients, while adhering to Argyle Housing Document expectations.
Maintain practice and performance against the National Community Housing Standards.
Undertake the debt write off process for all ACT tenancies and occupancies.
All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.
**Skills and Experiences**:
**To ensure success in this role, you will demonstrate**:

- Understanding of issues affecting disadvantaged groups and those with complex housing needs
- Previous administration experience
- Experience managing a portfolio of tenancies or case load
- Exceptional customer service and ability to work as part of a diverse team
- Excellent written and verbal communication skills
- Sound knowledge of Microsoft Office programs and software operating systems
- Able to take initiative and improve processes and procedures to ensure positive outcomes for our clients and stakeholders
- Experience in dealing with complaints to achieve positive outcomes

A few benefits of working at Argyle Housing
- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Paid Parental Leave
- Staff Recognition and Reward scheme
- Staff Wellbeing scheme
- Volunteer leave
- Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.
Next Steps
Applications Close
Questions?

  • Aps4 Claims Debt Recovery Officer

    22 hours ago

    Canberra, Australia Comcare Full time

    **Overview of the Group and Team** The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that...

  • APS4 Claims Debt Recovery Officer

    4 weeks ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The Claims Management Group is a key contributor to Comcare's strategic objective and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to...

  • APS4 Claims Debt Recovery Officer

    2 weeks ago

    Canberra, Australia Comcare (Australian Government) Full time

    The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return...

  • Social Worker Contractor

    1 week ago

    Canberra, Australia Recovery Partners Full time

    Registered Social Worker - Contractor - Canberra **Who Are We?** Recovery Partners are an Australian-owned Rehabilitation provider with a genuine desire to enable people to prosper. We provide services to everyday individuals as we strive to create a positive impact in their lives after experiencing a workplace incident. We believe that safer work is...

  • Debt Management Officer

    1 week ago

    Canberra, Australia ACT Government Full time

    Applications are sought for an experienced, highly motivated individual for the role of Debt Management Officer. The role will contribute to ensuring efficient, timely collection of territory owed debt. The role requires good judgment, well developed interpersonal and time management skills and the ability to exercise sound judgement, flexibility, tact and...

  • Aps4 Accounts Receivable and Debt Management

    3 days ago

    Canberra, Australia HAYS Full time

    This APS3/4 Finance support role sits within a large team - security clearance required to apply **Your new company** This is a large central department that oversees policy and strategic planning. It is located on either the north-side or Majura Park and provides a friendly environment where you can further develop your skills. **Your new...

  • Social Media Executive

    2 weeks ago

    Canberra, ACT, Australia Ivy Social Full time

    OverviewIf you're looking for a social media role in a positive, warm, and inclusive team culture, we've got the perfect job for you We're looking for a switched-on Social Media Executive to join the Ivy Social team. This is a rare opportunity to join a passionate and creative team, where you'll work alongside a range of client brands.As one of our Social...

  • Social Media Executive

    2 weeks ago

    Canberra, ACT, Australia Ivy Social Full time

    OverviewIf you're looking for a social media role in a positive, warm, and inclusive team culture, we've got the perfect job for you We're looking for a switched-on Social Media Executive to join the Ivy Social team. This is a rare opportunity to join a passionate and creative team, where you'll work alongside a range of client brands.As one of our Social...

  • Social Media Executive

    2 weeks ago

    Canberra, ACT, Australia Ivy Social Full time $60,000 - $90,000 per year

    If you're looking for a social media role in a positive, warm, and inclusive team culture, we've got the perfect job for you We're looking for a switched-on Social Media Executive to join the Ivy Social team.This is a rare opportunity to join a passionate and creative team, where you'll work alongside a range of client brands.As one of our Social Media...

  • Housing Officer

    1 week ago

    Canberra, Australia SEARMS Community Housing Aboriginal Corporation Full time

    **Housing Officer** - Are you passionate about supporting your community? - Permanent Full-time opportunity in Canberra **The Organisation** SEARMS is a registered National Regulatory System for Community Housing Providers (NRSCH) Aboriginal Community Housing provider (ACHP). We have served Aboriginal communities in regional NSW since 2003. Our portfolio...