Service Admin/coordinator

2 weeks ago

Slacks Creek, Australia Auto Ingress Full time

**Service Admin/Coordinator**:
Auto Ingress automatic doors is widely accepted as a leading brand in the Australian Market. Our Slacks Creek based head office and factory manufactures and supplies to the Australian market through its sales offices in four major states plus a network of service agents and distributors.

We are seeking a Service Admin/Coordinator to join our vibrant Service team and assist in expanding our business. Our Service Department is a customer focused team that supports our service technicians, external customers, and internal departments.

The successful applicant will be reliable, have a high degree of initiative and problem solving skills with an understanding of working in the service industry.

**The Role**:

- Handle incoming & outgoing calls from customers, service technicians and subcontractors.
- Logging service breakdowns and requests into our system: Oracle Netsuite.
- Work within a shared High paced Service Inbox.
- Assess customer issues and provide accurate assistance in resolving over the phone.
- Liaise internally with our sales, accounts, factory, and scheduling teams.
- Arrange spare parts and returns for service technicians, subcontractors, and customers.
- Quote service work and spare parts.
- Updating reports and insurances to third party portals.
- Filing Sales orders numerically.
- Creating and supplying warranty and compliance forms.
- After hours Rotation for remote areas.
- A great work ethic.
- Experience within a customer focused service role.
- Proficient in using Microsoft Outlook, Word & Excel.
- Strong administration & communication skills.
- Fast and accurate typing with attention to detail.
- Exceptional organisational and time management skills.
- Self-motivated with the ability to work autonomously and within a team.
- Experience with Netsuite (Oracle) would be an advantage but training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Annual bonus

Ability to commute/relocate:

- Slacks Creek, QLD 4127: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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