Entertainment Guest Services Attendant

5 days ago

Gold Coast, Australia The Star Entertainment Group Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a **Guest Services Attendant**in our Entertainment team**,** you will form an integral part of our front of house customer service experience for our world class productions at The Star Gold Coast. The successful applicant for this role will need to be dynamic, well presented and pro-active to the needs of our guests.

**A few of your responsibilities**:

- Welcome and assist guests by escorting them to seats, resolving inquiries, and handling concerns professionally
- Maintain a clean and well-presented theatre, ensuring a seamless and enjoyable guest experience
- Assist in emergency response procedures, including guiding patrons during evacuations and ensuring safety protocols are followed.

**What are we looking for**:

- Ability to provide exceptional customer service by meeting, greeting and escorting guests
- Willingness and availability to work a varied schedule based on business needs
- A natural ability to build memorable connections and take good care of our valued guests

**About you**:
With your keen eye for detail and a passion for creating amazing experiences, you’ll play a key role in making every guest’s visit safe and unforgettable. Your teamwork and energy will help our Theatre team shine, ensuring every show is a seamless success

Your role will be pivotal in shaping the success of our team at The Star. Join us in making a difference.

**What we can offer you**:

- Up to 30% staff discounts across our award-winning venues at all 3 of our world-class properties
- Discounted parking available
- Free meal on shift with a new menu every day
- Career development, training, and courses via The Star Academy
- Generous Paid Leave for primary and secondary carers
- Excellent growth opportunities both personally and professionally
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

  • Guest Room Attendants

    6 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Hotel Department! Our Guest Room Attendants maintain the entire hotel space including the corridors, elevators and of course the guests' room. This position is a physically demanding role with tight time constraints and a high level of attention to detail but very rewarding with...

  • Guest Services Attendant

    3 weeks ago

    Gold Coast, Queensland, Australia Endeavour Group Full time

    Guest Services Attendant - Lonestar TavernJoin to apply for the Guest Services Attendant - Lonestar Tavern role at Endeavour GroupGuest Services Attendant - Lonestar Tavern3 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Attendant - Lonestar Tavern role at Endeavour GroupAbout The RoleGuest Services Attendant | Lonestar Tavern...

  • Guest Room Attendants

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Guest Services

    1 week ago

    Gold Coast, Australia The Star Entertainment Group Full time

    An exciting new opportunity has arisen to join our Transport Team as a Carpark Attendant. In this guest facing desk role you will become an expert in all carpark operating systems, providing exceptional service to our valued members and guests, while maintaining a watchful eye of our carpark surveillance system. Your key focus is to deliver a safe and...

  • Hotel Guest Service Supervisor

    1 week ago

    Gold Coast, Australia The Star Entertainment Group Full time

    The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are first class entertainment destinations that offer visitors a diverse selection of award-winning restaurants, the coolest selection of bars, luxurious...

  • Guest Service Agent

    11 hours ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at The Star Residences as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in a...

  • Guest Services Supervisor

    6 days ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Services Supervisor** **Full Time - $ 28.87ph Mon-Fri, $36.09p/h Sat, $43.41p/h Sun** **Sea World Resort, Main Beach Gold Coast** **About the company**: Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and...

  • Casino Guest Services Agents

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    As a Casino Guest Services Agent at The Star Gold Coast your role would be to enhance the experience of our members and guests every day! In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an...

  • Casino Guest Services Agent

    12 hours ago

    Gold Coast, Australia The Star Entertainment Group Full time

    As a Casino Guest Services Agent at The Star Gold Coast your role would be to enhance the experience of our members and guests every day! In this role you will become an expert of the Star Club Loyalty Program, with extensive knowledge to be able to promote the Star Club member benefits and drive acquisition of new memberships. You will also become an...

  • Laundry Attendant

    6 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    To ensure we deliver the full complement of luxury standards, we have dedicated departments that service our guests every need. One of our busiest and hardest working departments is our full-service laundry. As a Laundry Attendant, you will play an essential role in operating various machinery to process the cleaning of laundry, including sheets, towels,...