Guest Experience Manager

2 weeks ago

Gold Coast, Australia The Star Entertainment Group Full time

Would you like to join a world class organisation as a leader within the entertainment industry on the Gold Coast?

The Star Gold Coast is currently hiring a Guest Experience Manager for an immediate start. In this role you will assist with the development of quality assurance initiatives and manage processes to seek and measure valuable customer feedback. The Guest Experience Manager will deliver executive analysis and reporting to The Star's internal teams to enable constant improvement in our Guest service delivery. This role will work closely with a wide range of stakeholders in Hotels, Food & Beverage, and Gaming to deliver positive outcomes to our operations, service and product offerings.

**What can we offer you?**
- A permanent, full time position with salary aligned to experience + bonus incentive scheme
- 30% staff discounts across our award-winning venues at all 3 of our world-class properties
- Free meal with a new menu every day
- Lifestyle and wellbeing discounts
- Career development, training, and courses via The Star Academy
- Generous Paid Leave for primary and secondary carers
- Excellent growth opportunities both personally and professionally
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

**What are we looking for?**
- Ability to build strong professional relationships with all stakeholders
- A high level of integrity and the ability to lead by example
- Possess a high level of organisational skills, have the ability to prioritise effectively and meet deadlines
- Flexibility within your work schedule to meet business needs
- A strong passion for creating personal, memorable guest experiences

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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