Duty Manager Full Time Maze Backpacker Sydney Nsw

2 days ago

Haymarket, Australia HMS Management Pty Ltd Full time

HMS Management Pty Ltd
Duty Manager (Backpacker) Sydney NSW
Management (Hospitality & Tourism)
Full Time
$76,515 to $80,000 per year

We are seeking an outgoing and proactive individual to join our management team at our brand-new Surfers Paradise Hostel, located at The Clock Hotel. As Duty Manager, you will be responsible for ensuring smooth operations during your shift, managing the front desk, greeting guests, handling conflict resolution, overseeing handovers, and liaising with maintenance and housekeeping teams.

**Selection criteria**:

- Previous hostel or hotel administration and leadership experience
- Excellent customer service, communication and relationship building skills
- General reception administrative duties
- Organisational and team management ability
- Reservation Management and an understanding of OTA policies and procedures
- Capability to provide guidance, support and leadership to all employees
- Confident training any new employees
- Comfortable liaising with third party contractors and suppliers
- Understanding Occupational Health and Safety and previous experience with Fire Evacuation procedures
- Ability to work weekends, night shifts and public holidays

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) with at least 2 years closely related experience. At least 3 years of relevant experience may substitute for the formal qualifications.

**Main Duties & Responsibilities**
- Ensure the smooth day-to-day running of the property in accordance with Company policies
- Recruit, train and build an effective team
- Manage daily banking, staff rosters, and payroll within budget guidelines
- Maintain high standards of accommodation and facilities
- Provide excellent customer service and ensure guest satisfaction
- Ensure a safe and secure environment for both guests and employees
- Reconcile and submit weekly invoices
- Act as the point of contact for online travel agent account managers
- Manage basic inventory and revenue, as well as group bookings
- Participate in local marketing initiatives
- Ensure KPI’s are met, including occupancy and revenue targets
- Oversee handovers to maintenance, housekeeping, and auditors, addressing issue promptly
- Handle conflict resolution and address guest issues such as booking or building problems
- Organize and execute activities and special events, keeping detailed records of tasks, expenses, challenges, successes, and areas for improvement to streamline future events

We would prefer someone with experience in a hostel or hotel reception background as we are a 137 bed hostel located in a busy area.

The job is 5 shifts per week, including weekends, nights, and public holidays.

This is a fun but busy, professional work environment and if you think you have the ability to make international and domestic guests feel welcome, we would love to hear from you.
- CV [include your favorite color just to show you have read this.]
- Any annual leave plans

Pay: $76,515.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Rotating roster
- Shift work
- Weekend availability

Ability to commute/relocate:

- Haymarket NSW 2000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel management: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 17/07/2025

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