Qic Operations Administrator Robina

**Operations Administrator**

Trident Services Security Pty Ltd is an industry leader in the provision of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of highly proactive and well managed services to our Clients.

We are currently seeking a highly experienced, suitably qualified and motivated Operations Administrator.

Under the direction of the Integrated Services Manager (or delegate), and within the established Trident Services policies and procedures, this role holds accountability for operational/contract management, administration and quality control/support. The role is a site based project role. This role is an advocate for Trident Services and is focused on being an integral part of the engaged integrated services team in maintaining the retail site and creating an exceptional customer experience which will significantly contribute to our client achieving their commercial objectives and promoting the desired work culture around the Trident Services Visions and Values.

**This position will be responsible for**:

- Planning, organising, directing and controlling project record and keeping achieving statutory, contractual and enterprise requirements.
- Preparation and keeping of Facility related records to comply with statutory, internal and external reporting requirements.
- Being a project specific super user of rostering, payroll and inductions systems and process and provide where required instruction to site managers and supervisors in that regard
- Preparation of rosters as required along with providing support to service stream supervisors in managing and preparing rosters and work allocations.
- Ensuring on-site work processes and procedures are developed, maintained, remain readily retrievable and are communicated to service stream staff.
- Monitor and Report on project specific key result areas and key performance indicators relevant to all service streams.
- Provide information to State Office to enable maintenance of records for leave, performance evaluation, training, qualifications, disciplinary, termination and other staff issues.
- Assist State Office staff in reconciling wages, invoices and accounts.
- Manage budget outputs and the standard of services
- In conjunction with Supervisors monitor and report on the service streams against agreed business plans and contract requirements and implement improvements in a cost-effective manner.
- Monitor all incident reports, ensuring accurate and effective handling and initiating of the investigation process and close out.
- Monitor legislative changes and industry best practice and develop and implement appropriate procedures accordingly.
- Conduct audits of service activities and initiate remedial action
- In conjunction with State Office develop, document, implement and record training programs to ensure all staff have attended training sessions as required and in accordance with Trident Services training standards.
- Participate in workplace safety arrangements.
- Report any HSE hazards or incidents identified in the workplace.
- Comply with work instructions & Group Integrated Management System (IMS) policies.
- Attend and/or provide Tool Box Talk and IMS and maintain records.
- In conjunction with Supervisors Management of plant and equipment, including asset register and servicing and maintenance requirements and associated record keeping.

**To be successful in this position you will need to display the following**:

- Certificate in business administration and/or front-line management
- Minimum 5 years’ experience in a supervisory, management or planning and scheduling role within Facility management and or large retail site management service sector
- Working knowledge of what is required to maintain safety, quality and compliance
- Experience in delivering the day-to-day operation of administrative and operational support services
- Experience in customer service, liaison and management.
- Competent level of computer proficiency with Excel, Word, Outlook and PowerPoint.
- Strong communication skills - both written and verbal.
- Ability to read and interpret legislation, contract terms and conditions, scope of work and specifications.
- High personal integrity and grooming standards.