Hotel Duty Manager

4 days ago

Robina, Australia Quest Robina Full time

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 150 locations across Australia, NZ and Fiji. Quest Robina is a brand new 4.5 star, 100-room apartment hotel located in the thriving Gold Coast region.

What we expect from all our team (and you)?
- a real team player MUST be an excellent fit for our positive team and culture
- MUST be able to demonstrate high quality administration (eye for detail)
- MUST be service-oriented and deliver naturally positive communication style (written and verbal)
- MUST be hungry for the role in a sales and personal development mindset
- MUST be flexible to work as required to meet the needs of the business and role - business operations between between 7AM and 11PM include Weekends & Public Holidays.
- What we will see from you in your day-to-day role? _
- to check-in and check-out guests
- demonstrating friendly personalised hospitality at all times
- high competency in administration and ability to sustain a high sales conversion rate
- promoting the business to achieve accommodation sales
- processing reservations and using multiple systems
- strong local area knowledge
- assisting all market segments incl. corporate and leisure guests
- ensuring the smooth running of the Front Office Department
- What are the tasks associated? _
- Management of the Front Office and Housekeeping teams
- Co-ordinating with the Maintenance/Grounds person to ensure property presentation is of high standard.
- Manage all team members to ensure compliance with legislative standards including RSA and Liquor Licence, and Fire Regulatory measures.
- Supervising staff and planning rosters
- Assisting in the preparation of budgets and budget forecasts
- Monitoring and managing expenses with set budgets.
- Ensure that team are following best practise procedures as well as personalising guest service to increase guest satisfaction and in turn feedback matrix
- Responding to guest feedback via the numerous channels.
- Ensure that all WH&S standard and managed and all risks are removed, or minimised.
- Provide local area concierge services to ensure guests are able to enjoy and maximise stay
- Requirements: _
- Minimum 2 years experience in hotels sector coupled with Diploma or Advanced Diploma in Hospitality Management or equivalent leadership role
- MUST be able to demonstrate a strong ability to multi-focus and high organisation
- MUST demonstrate growing leaderships skills and ability (and intention) to support and develop team.
- Able to demonstrate ability to build, maintain and strengthen new and existing relationships
- What opportunities are there? _
- We pride ourselves on growing and promoting internally. Being a part of this team means that you have a real opportunity to demonstrate your commitment and skills.
- Opportunities to support work on the Event & Conferencing portfolio

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Shift work

**Experience**:

- Hotel management: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 13/12/2024

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