Customer Transactions Coordinator

2 weeks ago

Allambie Heights, Australia Sunnyfield Full time

**About Sunnyfield**

Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For over 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans.
Our staff are our valued partners and key to Sunnyfield’s success. As advocates of diversity, inclusivity and equality, we strive to have a team that reflects the diversity of the people we support, so their needs are met to the best of our ability.

**About the role**

The Customer Services Coordinator is part of a small Commercial team responsible for the accurate and timely management of client information, service delivery contracts and client funding; that enables Sunnyfield service delivery teams to provide support for people with disability.

We are looking for a person who enjoys developing and using systems and processes. Someone who can thrive in a dynamic, problem solving environment. A person who shares our values and can work as part of a team with diverse skills. And someone who understands the benefit of consistency and compliance in an ever changing business environment.

Using internal help-desk, database, spreadsheet and scheduling software, as well as the Services Australia PRODA portal, the Client Services Coordinator enables Sunnyfield to claim for the support services provided to clients, and ensures compliance with organisational and NDIS requirements.

**About you**
- Hands-on, with integrity and a desire to work in a dynamic environment
- Ability to communicate clearly and patiently
- Accurate numeracy calculation skills
- Strong organisational skills
- Intermediate level Excel skills
- Sound problem solving skills
- Collaborative and flexible style, with a strong customer service approach

**Benefits**
- Collaborative and positive working culture, including regular wellbeing events
- Career pathways
- Learning and development, including paid training
- Salary packaging of up to $15,900
- Discounted health and pet insurance

If you are passionate about empowering people with disability to live a life of choice, opportunity and independence and would like to work in a challenging and rewarding role, we would love to hear from you.

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