Service Officer

2 days ago


Sunshine Coast, Australia Queensland Government Full time

**In the role of Service Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.

Your typical day as a Service Officer may include:
Answering client phone calls to resolve revenue enquiries, ensuring a positive client experience.
Contribute to a culture that epitomises information sharing, continued learning, personal growth, and quality client service.

You will be supported by a positive, constructive team and divisional leaders as you do your work.

The key responsibilities of the role include, but are not limited to:
Providing timely, helpful and supportive client service (both internal and external) whilst adhering to the Client Charter and other relevant client engagement standards.
Providing accurate and consistent information, and/or education assistance, through various media to clients or their agents.
Navigating computer systems efficiently and effectively to maximise efficiencies and improve client services
Ensuring your work complies with established guidelines, procedures and record keeping standards.
Actively contributing to the achievement of agreed team performance standards.
Working collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.

To be successful in the position, you will need:
persistence, resilience, and negotiation skills
a working knowledge of digital and data technology/systems

The positions are based in our Maroochydore office and flexible work options may be requested.

We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click 'Apply' to view the full advertisement on SmartJobs, including the role description.

Applications to remain current for 12 months.

Job Ad Reference: QLD/621105/25
Closing Date: Wednesday, 5 March 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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