Strategic Account Manager

**At Team Global Express (TGE), we don’t just move freight, we move markets.**
As Australia’s largest intermodal logistics provider, we transform how businesses manage their supply chains. Powered by a national network, elite talent, and data-driven innovation, our mission is to create smarter, faster, and more resilient delivery solutions for the modern world.

We are looking for a **Strategic Account Manager**to lead TGE’s key strategic accounts or a special portfolio of important clients. Your goal is to raise TGE’s profile, grow our share of business, and build strong customer loyalty that keeps clients coming back and helps us expand.

This role is part of the Strategic Accounts team and reports to the Head of Strategic Accounts. You will focus on developing, growing, and strengthening long-term relationships with each customer to support retention and growth across their entire footprint and network.

You will work across all business units to represent TGE actively and partner with internal teams to deliver the best solutions.

**What You’ll Lead**
- Own and grow long-term, enterprise-wide relationships across all business units, acting as the trusted partner for your strategic accounts.
- Collaborate with internal teams, including operations, sales, and solutions experts, to co-create tailored logistics strategies that meet evolving client needs.
- Drive business retention and expansion through insightful account management and proactive solutioning.
- Engage with senior stakeholders to deepen TGE’s footprint and influence across the customer network.
- Ensure consistent communication and representation of your portfolio at executive forums and strategic meetings.

**The Impact You’ll Make**
- Strengthen TGE’s presence across your accounts, maximising growth opportunities and customer satisfaction.
- Optimise retention rates and increase wallet share through strategic engagement and innovative solutions.
- Act as the key interface between customers and all internal business units, driving collaboration and alignment.
- Deliver enterprise-wide account management that supports TGE’s long-term growth ambitions.

**You Bring**
- Proven experience managing strategic or key accounts, ideally within logistics, freight, or related B2B industries.
- Strong commercial mindset with the ability to navigate complex customer landscapes and multiple internal stakeholders.
- Excellent relationship-building skills, capable of engaging at senior and executive levels.
- Collaborative approach with a passion for driving customer success and organisational growth.
- Ability to work across diverse teams and business units to deliver integrated solutions.

**What You’ll Be Known For**
- Being the trusted advisor and go-to person for your strategic customers.
- Turning complex challenges into partnership-driven growth opportunities.
- Championing a customer-centric culture that fosters loyalty and mutual success.
- Representing TGE’s strategic interests confidently at all levels — from operations to the executive boardroom.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.