Mining Support Manager

Posted Date: 17 Dec 2024
- Location: Mt Thorley, NSW, AU, 2322

**At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.**

**About the opportunity**

WesTrac is seeking a dedicated and dynamic Mining Support Manager to join our team Resource Industries team in Mount Thorley. Reporting to the Mining Business Manager, this role is responsible for managing customer site relationships, implementing aftermarket sales strategies to drive parts and service growth and ensuring the Caterpillar equipment fleet meets or exceeds performance targets.

As a Mining Support Manager, you will oversee a skilled team of technical and account management professionals, providing superior fleet solutions with the lowest total cost of ownership (TCO). This position enables you to significantly influence customer relationships and business growth, thereby contributing to the success of our clients in the mining industry.
- WesTrac is committed to fostering an inclusive workplace where all employees feel valued and supported. We offer opportunities for professional development and career advancement, supporting women in leadership roles._

**Key Responsibilities**
- Work proactively with customer to identify aftermarket and technology sales opportunities and influence for future opportunities.
- Development and execution of aftermarket sales strategy by site.
- Account management (KPI reporting, issue resolution, account disputes) for allocated customers.
- Proactively managing fleet performance and continuous improvement to drive TCO.
- Review and provide development feedback on customer proposal preparations.
- Contract negotiation at site level for aftermarket supply and service.
- Develop and maintain a high performing team, driving safety and culture aligned to our Company values.
- Develop the customer site sales budget and own the two to three-year parts, service and solutions forecast.
- Develop and maintain effective relationships and influence with senior site management.

**Skills & Experience**
- Tertiary qualifications in Business/Commerce/Engineering or similar is highly regarded.
- Experience successfully leading a sales team, ability to drive performance and accountability.
- Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling coupled with Commercial experience in the mining industry.
- Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
- Effective account management.
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
- High level of initiative and problem-solving skills with the ability to follow through with required actions
- Excellent customer service skills.

**Why WesTrac**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Competitive package + Commission paid quarterly and performance review
- Flexi Time opt-in - accrue additional days off
- Program - work alongside your mates and receive up to $3,000
- Salary Packaging & Novated Leases
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Employee Wellness Program
- Discounted private health insurance
- Income protection with 24/7 coverage + 12 weeks paid parental leave
- Opportunities for progression with pathways sales, technical and leadership roles
- Dealership network with opportunities for short term or permanent transfers
- On-boarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact our Recruitment Team on 1300 797 028 and quote job number #3416.

**Successful applicants will be required to complete a satisfactory National Criminal History Check and Medical as part of the recruitment process.**

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the