Intensive Tenancy Support Officer

Full-time, permanent opportunity. Generous salary packaging available - maximise your take home pay
- Opportunity for a First Nations person to make a direct positive impact to the quality of life of First Nations people in community housing.
- Based in Playford/Regency Park with travel to tenants' homes as needed.

**So many lives. So many ways. One you.**:
At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

**What you’ll do**:
In this purpose-driven role, you’ll work alongside First Nations individuals and families experiencing complex challenges, helping them to stabilise and sustain their housing.

Through culturally responsive case management, advocacy, and connection to support services, you’ll walk alongside tenants, supporting them on their journey towards secure, longer-term tenancies.

**You’ll be trusted to make a valuable impact by**:

- Providing intensive, wraparound support to First Nations peoples whose tenancy is at risk, using strengths-based, culturally safe and trauma informed approaches
- Collaborating with individuals and families to develop tailored case plans that address tenancy challenges and promote wellbeing
- Supporting tenants to improve and sustain property conditions by addressing root causes, including health and wellbeing factors
- Leading and participating in multidisciplinary case conferences that keep the tenant’s voice and goals at the centre of every decision
- Empowering tenants through connection to community, practical support, advocacy, and referrals to both internal and external services
- Maintaining accurate case records and contributing to program reporting and continuous improvement
- Actively engaging in ongoing learning, sharing best practices, and staying up to date with legislation and service networks that support First Nations communities

**What you’ll bring**:
**To thrive in this role, you will have**:

- A background in areas such as: Social Work, Community Services, Youth Work, Counselling, Mental Health or Drugs and Alcohol support
- Experience working with First Nations people, communities, and cultural protocols
- The ability to manage complex caseloads guided by culturally safe practice
- Knowledge of trauma-informed, strengths-based practice in community settings
- Understanding of housing issues and the social justice principles that will guide your work

**We would also love you to have**:

- Tertiary qualifications in Community Services or a related field, or equivalent experience
- Familiarity with housing frameworks and government or community support systems

**Why Believe Housing Australia?**:
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

- So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
- So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

**More to enjoy**:

- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
- [If applicable to the role:] Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
- Grow your skills and career with learning programs, professional development pathways, paid study leave and education assistance
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
- Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

**Our impact starts with you**:
Join Believe Housing Australia,