Customer Experience Coordinator

3 days ago

Gold Coast, Australia AVID Property Group Full time

Join a national Australian property developer - Work part-time 4 days per week - Based in Broadbeach just 100m from the beach **About the business** AVID Property Group (AVID) is an award-winning Australian developer responsible for a diversified portfolio of residential communities in key growth precincts across Australia. Having delivered $2.6 billion worth of projects over the past 13 years, AVID's current portfolio includes more than 14,300 residential blocks and a gross revenue pipeline of $4.9 billion. With 38 projects across the eastern seaboard, AVID has a diverse mix of developments, including masterplanned communities, completed homes and apartments. Led by highly experienced senior management, AVID deliver exceptional communities, valuable shareholder returns and wonderful environments for its customers. **About the role** We have a fantastic opportunity for a switched on Customer Experience Coordinator to join the Gold Coast team. This role is working 4 days per week that will: - Build rapport and ongoing relationships with our customers. - Receive and respond to incoming customer queries. - Assess and understand the needs of customers whilst providing regular updates regarding progress of their purchase. - Upload and update various content into community portals. - Analyse and diagnose customer requests and field to appropriate case owner. - Processing various supplier invoices. - Raising purchase orders and contracts for trades and suppliers. - General administration and data processing duties. - Provide regular reporting on case management for the entire team. - Provide ongoing admin support to the team. - Assist the national Customer Experience Manager in the coordination of maintenance items for our built product and actioning customer feedback. - Assist the Customer Service Manager in coordinating monthly updates to all our customers. **Skills and experience** To be successful in this role you will have: - Experience in delivery of great telephone customer service, both inbound and outbound - Passion for providing exceptional customer service and experience - Previous experience with CRM systems (Salesforce desirable) - Excellent oral communication skills with emphasis on telephone communication - An approachable demeanour with a "can-do" attitude - Intermediate to advanced computer skills (Microsoft Suite) - Ability to adhere to and work within tight timeframes - High attention to detail, ensuring accurate inputting of information and data processing - Ability to work autonomously and fast paced to adhere to deadlines **Benefits and perks** We offer a competitive suite of benefits to enhance the wellbeing and lifestyles of our people including but not limited to a health and wellbeing allowance, flexible work arrangements, parental leave and an online learning membership. **Are you keen to join us?

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