Customer Experience Coordinator
5 days ago
Join a national Australian property developer - Work part-time 4 days per week - Based in Broadbeach just 100m from the beach **About the business** AVID Property Group (AVID) is an award-winning Australian developer responsible for a diversified portfolio of residential communities in key growth precincts across Australia. Having delivered $2.6 billion worth of projects over the past 13 years, AVID's current portfolio includes more than 14,300 residential blocks and a gross revenue pipeline of $4.9 billion. With 38 projects across the eastern seaboard, AVID has a diverse mix of developments, including masterplanned communities, completed homes and apartments. Led by highly experienced senior management, AVID deliver exceptional communities, valuable shareholder returns and wonderful environments for its customers. **About the role** We have a fantastic opportunity for a switched on Customer Experience Coordinator to join the Gold Coast team. This role is working 4 days per week that will: - Build rapport and ongoing relationships with our customers. - Receive and respond to incoming customer queries. - Assess and understand the needs of customers whilst providing regular updates regarding progress of their purchase. - Upload and update various content into community portals. - Analyse and diagnose customer requests and field to appropriate case owner. - Processing various supplier invoices. - Raising purchase orders and contracts for trades and suppliers. - General administration and data processing duties. - Provide regular reporting on case management for the entire team. - Provide ongoing admin support to the team. - Assist the national Customer Experience Manager in the coordination of maintenance items for our built product and actioning customer feedback. - Assist the Customer Service Manager in coordinating monthly updates to all our customers. **Skills and experience** To be successful in this role you will have: - Experience in delivery of great telephone customer service, both inbound and outbound - Passion for providing exceptional customer service and experience - Previous experience with CRM systems (Salesforce desirable) - Excellent oral communication skills with emphasis on telephone communication - An approachable demeanour with a "can-do" attitude - Intermediate to advanced computer skills (Microsoft Suite) - Ability to adhere to and work within tight timeframes - High attention to detail, ensuring accurate inputting of information and data processing - Ability to work autonomously and fast paced to adhere to deadlines **Benefits and perks** We offer a competitive suite of benefits to enhance the wellbeing and lifestyles of our people including but not limited to a health and wellbeing allowance, flexible work arrangements, parental leave and an online learning membership. **Are you keen to join us?
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Customer Experience Specialist
2 weeks ago
Gold Coast, Queensland, Australia Hometime Full time $60,000 - $80,000 per yearAt Hometime, we bring together a diverse team of experts to make short-term rentals better for everyone — homeowners, hosts, and guests alike. With a centralised infrastructure that supports all of our local teams across Australia, we deliver five-star experiences and are on a mission to build Australia's largest collection of professionally managed...
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Customer Experience Specialist
5 days ago
Gold Coast, Australia Hometime Full time**About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...
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Customer Experience Manager
7 days ago
Gold Coast, Australia HAYS Full timeEstablished construction company searching for an experienced Customer Service Manager in central Gold Coast **Your new company** Established in 2004 in Queensland, our client has successfully completed developments across South Australia, Brisbane, Perth, and the Gold and Sunshine Coasts. Committed to elevating the standard of living throughout...
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Student Experience Coordinator
5 days ago
Gold Coast, Australia Navitas Full time**About the role** **Key Responsibilities** - Oversee events such as student orientation, graduation and student engagement activities - Plan, implement and report on the success of each student event - Undertake general administrative duties within the SAS team - Produce & plan a monthly Student Activities Calendar - Develop and maintain relationships with...
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Customer Experience Officer
1 week ago
Sunshine Coast, Australia TAFE Queensland Full timeAbout TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...
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Customer Experience Officer
2 weeks ago
Sunshine Coast, Australia Queensland Government Full timeAbout TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...
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Customer Service Coordinator
7 days ago
Gold Coast, Australia HAYS Full timeJoin a dynamic and great cultured technology organisation as their new Customer Service Consultant! **Your new company** Our client is a leader in their field. A rare opportunity has arisen for a Customer Service Administrator to join their dynamic and growing team. **Your new role** Your new role will involve being: - First point of contact - Managing a...
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Gold Coast, Australia NRMA Motoring & Services Full timeWe make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers. At SIXT Australia, we know our...
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Brand Experience Executive
3 days ago
Gold Coast, Australia Property Network of Australia Full timeNewly created role - Increase foot traffic, retailer sales and centre awareness! - Dynamic and fast paced working environment **Property Network of Australia **is currently seeking a highly motivated and innovative **Brand Experience Executive** to join the Centre Management team at a sub-regional shopping centre asset located on the Gold Coast! **Role...
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Service Coordinator
7 days ago
Gold Coast, Australia Roc Consulting Full timeHIGHLY COMPETITIVE SALARY + FULL CAREER SCOPE + TIGHT KNIT CULTURE - JOIN A NATIONAL BUSINESS IN THE HEALTHCARE EQUIPMENT SPACE - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN **POSITION**: A Service Coordinator position has now become available: - Taking incoming calls for service requirements - Entering customer requirements into service...
