Loading Dock Supervisor

MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live. 
Organisation Overview
MAP Co is a state government entity responsible for the delivery of the Melbourne Arts Precinct Transformation project as well as the operations, programming, promotion and maintenance of Federation Square and the new Melbourne Arts Precinct public spaces.
Set to boost Melbourne's standing as a creative and cultural capital and to harness the immense potential of one of the most vibrant arts corridors in the world, MAP Co is delivering capital projects including the $1.7 billion Melbourne Arts Precinct Transformation project that includes, The Fox: NGV Contemporary, a new gallery dedicated to contemporary art and design; an 18,000 square metre public open space in the heart of the precinct; significant upgrades to the State Theatre; and new restaurants and bars throughout the space. 
Federation Square supports a diverse mix of businesses that service residents, CBD workers and local and international visitors alike. It is proudly home to nationally significant resident cultural institutions the Koorie Heritage Trust (KHT), the Ian Potter Centre: NGV Australia (NGVA) and the Australian Centre for the Moving Image (ACMI). MAP Co works collaboratively with these organisations to support and leverage a wholistic approach to precinct programming. 

**Key Responsibilities and Accountabilities**:

- Responsible for the safety and wellbeing of all personnel, visitors, and property within the loading dock in accordance with procedures, policies, and legislative regulations.
- Complete a review of the operation of the loading dock, consulting with tenants and all users, producing a report that details recommendations for the organisation to consider.
- Responsible for driving behavioural change for all users of the loading dock to drive continuous improvements.
- Establish diligent goods management through the implementation and maintenance of logístical systems to accurately record loading dock movements, specifically for deliveries/collections.
- Ensure a very high level of customer service and presentation in the loading dock and associated areas of responsibility to keep a professional appearance.
- Liaise with MAP Co Security Personnel in controlling access for contractors and suppliers to the loading dock.
- Coordinate logistics with all users including tenants and their food and beverage suppliers to ensure compliance with lease arrangements including the use of cold rooms and freezers.
- Ensure all personnel within the loading dock and responsible areas are practicing safe work practices meeting the Workplace Health & Safety (WHS) Act and Regulations.
- Collaborate with other teams with the organisation, including WHS, to ensure any risks are identified and mitigated.
- Monitor areas outside of the loading dock to maintain order in the internal and external storage cages.
- Prevent losses and damage by reporting irregularities, security breaches, violations of policy and procedures, and manage any potential trespassers.
- Submit reports of daily loading dock activities, any relevant operational activities and escalate any WHS issues.

A full position description will be provided to shortlisted applicants.
Key Selection Criteria
- Demonstrated Organisational Skills: Proven track record in effectively organising and managing daily loading dock operations. This includes clear communication, overseeing deliveries, and maintaining a clean and orderly working environment. Strong decision-making skills are essential for coordinating contractor staff and ensuring high levels of efficiency and productivity.
- Knowledge of Safety and Compliance Regulations: Comprehensive understanding of WHS regulations, including but not limited to plant safety, manual handling, and hazardous goods management as per relevant WHS regulations. Ability to implement and enforce safety protocols, conduct regular safety inspections, and prioritise the wellbeing of all personnel within the loading dock.
- Effective Communication and Customer Service Skills: Excellent interpersonal skills to interact professionally with personnel, visitors, and contractors. A strong focus on customer service is crucial for addressing daily operational issues and promptly escalating security concerns as necessary.
- Proactive Security Management and Emergency Response: Proactive approach to security management, including the ability to identify and report suspicious activities, potential security breaches, and irregularities promptly. Demonstrated experience in responding to emergency situations in accordance with established procedures to e