Technical Services Technician

3 days ago

Perth, Australia The Toro Company Full time

Are you a technical expert with a passion for customer support and innovative solutions? Toro Australia is seeking a dedicated Technical Services Technician - Irrigation to join our team in Perth. This role is perfect for someone who thrives on solving technical issues and providing exceptional support to our distributors, dealers, and customers.

**What’s In It For You?**
- Opportunity to work with cutting-edge technologies and innovative solutions.
- Collaborative and supportive work environment.
- Professional development and training opportunities.
- Competitive salary and benefits package.
- Chance to make a significant impact on customer satisfaction and product quality.

**Key Responsibilities**:

- ** Product Issue Support**: Respond to and resolve technical and quality inquiries from various sources, leveraging digital technologies for efficiency.
- ** Technical Communications**: Create and publish technical service bulletins, review technical publications, and support the development of training videos.
- ** Technical Training**: Provide input for technical training development and conduct hands-on training events.
- ** New Product Development**: Collaborate with cross-functional teams to address technical issues and ensure service assets and training are completed for new products.
- ** Customer Relations**: Build strong relationships with distributors, dealers, and customers, and conduct field support visits.
- ** Quality Support**: Analyze product complaints and warranty data to identify trends and recommend actions, driving resolution with product teams.

**Qualifications**:

- Bachelor’s degree in engineering (mechanical, electrical/software, manufacturing, or automotive) or technical school graduate in relevant fields.
- 5+ years of related experience.
- High technical aptitude in areas such as electrical systems, CAN, hydraulics, and hybrid technology.
- Toro certification or demonstrated competencies in relevant technologies.
- Strong mentoring, negotiating, and influencing skills.
- Ability to draft technical service bulletins and perform data analysis.
- Customer support experience with strong communication skills.
- Proficiency in Microsoft Office and technical document reading.
- Multi-lingual skills preferred.

**Other Requirements**:

- Ability to travel 20-60% as required.
- Strong time management and organizational skills.
- Ability to work in a fast-paced, high-demand environment.

**Why Toro?**
Toro Australia is a leading global provider of innovative solutions for outdoor environments. We value people and performance equally, fostering an ethical workplace where relationships thrive on trust and respect. Join us and be part of a team dedicated to excellence and operational success.

**How to Apply?**

**_

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