Team Lead

5 days ago

Richmond, Australia Peoplebank Full time

Location:
- Richmond- Job Type:
- Contract- Posted:
- 24 days ago- Contact:
- Tamara McMurtrie- Discipline:
- General IT
- Reference:
- 253972**About the Company**

We are currently recruiting for a Team Lead with Saleforce experience for a Government Client.

**About the role**

The ICT Team Lead will support the Client's Salesforce platform. As an ICT Team Lead, you will be responsible for leading a team of support specialists and managing day-to-day operations of the Salesforce system and the release management process. You will work closely with cross-functional teams to identify, troubleshoot and resolve Salesforce-related issues and provide continuous improvement to the platform.

**Responsibilities**
- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of incidents, bugs, change requests, and system enhancements across the breadth of the Salesforce platform.
- Execute all required ICT change management activities including creation of high-quality change records and release documentation, coordination of testing activities, sign-offs from various stakeholders and more.
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Salesforce-related issues.
- Collaborate with cross-functional teams to identify and prioritize bug fixes, system enhancements and upgrades.

**Skills and experience**
- Experience of at least 3-5 years in managing IT support operations, including managing teams.
- Experience working with cross-functional teams and managing stakeholder relationships, demonstrating excellent communication and interpersonal skills.
- Experience in developing and implementing support processes and procedures.
- Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk.
- Strong understanding of the Salesforce platform and its functionalities.

For more information or a confidential discussion, please contact Tamara on (03) 80807263 quoting reference 253972.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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