Community & Change Manager

As a Community Change Manager, you will be responsible for coordinating champions across ecosystems and facilitating change management in our new operating model. You will work closely with various stakeholders to design, develop and execute change strategies to drive adoption of new initiatives, identify areas of resistance, and develop plans to mitigate risk. You will also be responsible for building and maintaining relationships with internal and external partners to ensure successful implementation of programs and initiatives.

**In this role you will be primarily responsible for**
- Coordinate champions across ecosystems and drive change management efforts to ensure successful adoption of new initiatives.
- Work closely with stakeholders to develop and execute strategies to drive adoption of new initiatives, identify areas of resistance, and develop plans to mitigate risk.
- Establish and maintain a Single View of Change (SVoC) and Change Impact Heatmap reporting across the initiatives and programs of work
- Identify and engage key stakeholders and partners, build and maintain relationships, and ensure successful implementation of programs and initiatives.
- Develop and execute communication plans to keep stakeholders informed of progress, challenges, and successes.
- Work closely with the Business readiness function to align the execution of change interventions.
- Collaborate with cross-functional teams to develop and implement training programs and resources to support adoption of new initiatives.
- Monitor and report on key metrics to evaluate the effectiveness of change management efforts and make recommendations for continuous improvement.
- Stay up-to-date with industry trends and best practices in community management and change management.

**About you**
- Bachelor's degree in business, communications, or related field.
- 3+ years of experience in community management or change management.
- Strong project management skills and experience managing complex projects with multiple stakeholders.
- Excellent communication, collaboration, and relationship-building skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Experience with data analysis and reporting to measure the effectiveness of change management efforts.
- Familiarity with change management frameworks and methodologies.
- Ability to think strategically and drive results.

If this sounds like you, click through and apply

**About **Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: BFS-971754
- **Work type**: Permanent - Full time
- **Location**: Sydney
- **Category**: Senior, Mid-senior, Technology, Projects, Improvements & Change, Strategy & Change
- **Group**: Banking and Financial Services
- **Division**: D3E
- **Recruiter**: Kate A