Casual Customer Service Officer

2 days ago

Glenorchy, Australia Glenorchy City Council Full time

Join our vibrant Council team as a Casual Customer Service Officer We pride ourselves on delivering exceptional service to our community. If you enjoy helping people, thrive in a fast-paced environment, and want flexible work hours, this is the perfect opportunity for you.

**The role**:
As a Casual Customer Service Officer, you will be the friendly first point of contact at our front counter and call centre, handling enquiries, requests, and payments. You’ll also support administrative tasks, maintain accurate records, and contribute to improving customer service processes. This casual role involves working on a rotational roster, providing great variety and flexibility.

**Key responsibilities**:

- Provide professional, efficient, and accurate customer service across Council services
- Maintain confidentiality of Council and customer information
- Accurately record and manage customer enquiries and follow up within service standards
- Process payments and assist with daily balancing tasks
- Liaise with other departments to resolve customer issues
- Participate in training and contribute to customer communication and service improvements

**What we’re looking for**:

- Excellent communication skills and the ability to interact positively with a diverse community
- Calm and professional approach to handling difficult customers and situations
- Strong attention to detail and commitment to accurate record keeping and cash handling
- Ability to work well independently and within a team
- Flexibility to work on a rotational roster as required
- Minimum of 2 years customer service experience

**What we offer**:
We provide a diverse, inclusive and supportive work environment with access to:

- Glenorchy City Council is an Employer of Choice
- 15% superannuation
- Employee Assistance Program: Free counselling service for you and your family
- Annual salary increases as per the Enterprise Agreement
- Access to free parking
- Other Perks: Corporate health memberships, gym, banking and lots more
- Glenorchy City Council's Enterprise Agreement 2025

**Our commitment to community**

Council is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment - view it here.

**How to apply**:

- a cover letter addressing the key selection criteria in the Position Description
- a current resume

Pre-employment checks including a national Police check, working with vulnerable people, health assessment and reference checks will be requested and organised by Council prior to finalising employment.

**Applications close at 8pm on Sunday 12 October 2025**

Up for a chat about this opportunity, contact Gabrielle Bowring, Coordinator Customer Service on (03) 6216 6800

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