Product Owner Merchant Services

3 days ago

Melbourne City Centre, Australia NAB Full time

Product Owner | Merchant Services
- Job number: 801838
- Primary position location: VIC- Melbourne CBD
- Category: Project Management
- Category: Retail/Consumer
- Work type: Permanent Full time
- Closing at: Jul 9 2025 - 17:00 AEST

**Favourite**

- **Bring your exceptional experience as a Product Owner in Merchant Services**:

- **Drive simplification and velocity in delivery through your disciplined execution focus**:

- **You’ll join a high-performing team, backing talented individuals**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a** Product Owner Card Present**,**you will be part of the **Merchant Services team,**that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Represent the voice of the customer & support the Technical Program delivery team, this includes interpreting the program requirements in Cards Present team in Merchant Services.
- End-to-end owner of an episode/ service, including customer outcomes, revenue, technology and capabilities that the episode/ service depends on.
- Lead the success and transformation of episode/ service and ensure product information and changes/enhancements are delivered across the channels together with Product Managers.
- Initiative justification and supporting appropriate product design and development to meet business / customer requirements.
- Define, refine and prioritise the business outcome/ epic backlog based on quantified value and strategic outcomes and engage key stakeholders to gather feedback, remove roadblocks & implement change.
- Drive inspiration by identifying market trends as well as understanding competitors and innovation.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven experience working in a similar Product Owner role within Merchant Services/Payments Acquiring in Financial Services.
- Experience in Merchant Services and exposure to International and Domestic Card Schemes is preferred.
- Demonstrated experience and knowledge of Product Management in Financial Services.
- Experience in identifying and articulating customer needs and interpreting complex requirements of external parties.
- Relentless focus on outcomes and excellent shareholder engagement & management skills.
- Ability to develop productive relationships with Technology delivery and Product function.
- Knowledge of Agile delivery and understanding of project costing and risk management.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

  • Product Owner, Cards and Merchant Payments

    1 day ago

    Melbourne City Centre, Australia NAB Full time

    Product Owner, Cards and Merchant Payments - Job number: 799487 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Information, Communication & Technology - Category: Product Management - Work type: Permanent Full time - Closing at: Jun 13 2025 - 23:55 AEST **Favourite** - **Bring your experience as a...

  • Principal Product Designer, Merchants

    3 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per year

    Principal Product Designer, MerchantsJob number: 802705Primary position location: VIC- Melbourne CBDPrimary position location: VIC- Melbourne innerCategory: Banking & Financial ServicesCategory: Digital & InnovationCategory: Information, Communication & TechnologyWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteShape the future of payment...

  • Merchant Servicing Representative

    3 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $90,000 per year

    Merchant Servicing RepresentativeJob number: 803315Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteMerchant Servicing RepresentativeIn the role of Merchant Servicing Representative, you will be joining a team that is nothing short of customer obsessed. Each day...

  • Merchant Product Specialist

    2 weeks ago

    Melbourne, Australia Bendigo & Adelaide Bank Full time

    Join the Better Big Bank to drive growth within our Merchant Partnerships Team One of Australia's biggest banks - A top 100 ASX listed Company Permanent role + benefits including learning programs & discounts on banking About us With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other...

  • Merchant Retention Specialist

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Merchant Retention Specialist - Job number: 799212 - Primary position location: VIC- Melbourne CBD - Category: Business Banking - Category: Call Centre/Contact Centre - Work type: Permanent Full time - Closing at: Mar 21 2025 - 23:55 AEDT **Favourite** **Merchant Retention Specialist** - **Provide expert advice and help strengthen our ability to retain...

  • Merchant Experience Partner

    4 days ago

    Melbourne, Victoria, Australia DoorDash Australia Full time $60,000 - $100,000 per year

    About the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate...

  • Product Owner

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Excellent opportunity for a Product Owner to work with federal government organisation. **Your new company** Your new company is a prominent federal government department, whose responsibilities and work have a long-lasting and genuine impact on the quality of life for all citizens. **Your new role** You will be responsible for the day-to-day operations...

  • Merchant Experience Partner

    5 days ago

    Melbourne, Victoria, Australia DoorDash Full time $60,000 - $90,000 per year

    Job ID: DoorDash Technologies Australia Pty LtdMelbourne, AustraliaAbout the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support...

  • Product Owner

    5 days ago

    Melbourne City Centre, Australia NAB Full time

    Product Owner - Job number: 802420 - Primary position location: VIC- Melbourne CBD - Category: Business Analysis - Category: Digital & Innovation - Category: Product Management **Show More** - Work type: External - Work type: Permanent Full time - Closing at: Aug 4 2025 - 23:55 AEST **Favourite** - **Bring your customer obsession and product experience to...

  • Product Owner

    3 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Product OwnerJob number: 802420Primary position location: VIC- Melbourne CBDCategory: Business AnalysisCategory: Digital & InnovationCategory: Product ManagementShow MoreWork type: Fixed term Full timeWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteBring your customer obsession and product experience to this rewarding roleDrive simplification...