Product Owner Merchant Services

2 days ago

Melbourne City Centre, Australia NAB Full time

Product Owner | Merchant Services
- Job number: 801838
- Primary position location: VIC- Melbourne CBD
- Category: Project Management
- Category: Retail/Consumer
- Work type: Permanent Full time
- Closing at: Jul 9 2025 - 17:00 AEST

**Favourite**

- **Bring your exceptional experience as a Product Owner in Merchant Services**:

- **Drive simplification and velocity in delivery through your disciplined execution focus**:

- **You’ll join a high-performing team, backing talented individuals**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a** Product Owner Card Present**,**you will be part of the **Merchant Services team,**that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Represent the voice of the customer & support the Technical Program delivery team, this includes interpreting the program requirements in Cards Present team in Merchant Services.
- End-to-end owner of an episode/ service, including customer outcomes, revenue, technology and capabilities that the episode/ service depends on.
- Lead the success and transformation of episode/ service and ensure product information and changes/enhancements are delivered across the channels together with Product Managers.
- Initiative justification and supporting appropriate product design and development to meet business / customer requirements.
- Define, refine and prioritise the business outcome/ epic backlog based on quantified value and strategic outcomes and engage key stakeholders to gather feedback, remove roadblocks & implement change.
- Drive inspiration by identifying market trends as well as understanding competitors and innovation.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven experience working in a similar Product Owner role within Merchant Services/Payments Acquiring in Financial Services.
- Experience in Merchant Services and exposure to International and Domestic Card Schemes is preferred.
- Demonstrated experience and knowledge of Product Management in Financial Services.
- Experience in identifying and articulating customer needs and interpreting complex requirements of external parties.
- Relentless focus on outcomes and excellent shareholder engagement & management skills.
- Ability to develop productive relationships with Technology delivery and Product function.
- Knowledge of Agile delivery and understanding of project costing and risk management.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

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