Learning & Development Manager

**Overview**
- Reporting to the Head of HSEC, the Learning and Development Manager is a pivotal role in our journey to create truly omnichannel ecosystems within a traditional contact center environment.- In this newly created position, you will play a fundamental role in developing a learning strategy framework that aligns with the overall business plan. You will collaborate with the broader Talent & Acquisition team and senior stakeholders to identify and implement programs that ensure the continuous growth and success of our business.- This role offers an exciting opportunity for a passionate L&D professional who is enthusiastic about aligning the L&D function with our organizational future needs. As the Learning and Development Manager, you will lead, motivate, and develop a team of professionals, making a significant impact on our learning and development initiatives.- The Learning and Development Manager role will have a team of 6 including a training manager and coaches.**Key Accountabilities and main responsibilities**
- Strategic Focus- Develop the Learning and development strategy undertaking current and future needs analysis to deliver the learning roadmap.
- Support the broader COE Transformation strategy and align business plan. Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements.
- Developing a competency matrix to identify the skills (by task) represented by staff and analyse potential associated gaps in deliverables, forming the basis of a capacity plan.
- Operational Management- Learning Strategy Development: Create a comprehensive learning strategy and framework that aligns with the business objectives, encompassing learning paths, recruitment, onboarding, and induction programs.
- Learning pathways: Identify ‘gaps’ and uncover existing opportunities for advancement for current employees. Creating success profiles (position descriptions) that reflect competency requirements.
- Best-in-Sector Learning: Lead the development of best-in-sector learning initiatives to support the growth of industry knowledge, ensuring that our organization remains at the forefront of industry trends.
- Stakeholder Collaboration: Collaborate with senior stakeholders to understand current capability gaps and devise effective learning strategies to address them.
- Continuous improvement: Evaluate and analyse existing training materials and content to determine their relevance, accuracy, and effectiveness including ownership of the centre Knowledge Management system.
- Content Development and Adaptation: Adapt and reformat existing content to fit the digital learning environment and ensure it meets instructional design principles. Create engaging, interactive, and effective e-learning content, videos, simulations, quizzes, and interactive modules.
- Monitoring and management: Define and configure reporting metrics and dashboards to track learner progress, engagement, and the effectiveness of learning materials.
- People Leadership- Leadership : provide leadership to team members and peers through collaboration, mentoring and knowledge sharing.
- Development: Supports employee development through one-on-one development planning for key roles as part of our broader succession planning and provides one-on-one coaching.
- Hold self and team accountable for results with a strong focus on delivering value
- Governance & Risk- Identify issues, risks and benefits of existing and proposed solutions and outline business impacts.
- Drive business improvements through visibility of ongoing quality issues and initiatives
- Review team working practices/procedures to identify opportunities to improve quality or productivity.

**Experience & Personal Attributes**
- Proven track record in designing and implementing learning framework.
- Prior experience in strategic project management and E-Learning.
- Min 5 years’ experience in a learning and development role.
- Ability to work autonomously, is a self-starter.
- Demonstrated ability to lead and influence others.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Strong facilitation and presentation skills.
- Strong organisation and planning skills.
- Capabilities to work in a fast-paced project environment, whilst pivoting to our clients’ needs
- Ability to manage own time, working independently and seeking guidance from others were required to meet specified objectives within given deadlines.
- Thorough knowledge of the superannuation industry and previous exposure to client, regulatory requirements and operational frameworks is desirable

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure