Production Support Officer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 03/27/2025
Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
Introduction to the Role
We are seeking a Production Support Officer who will be processing production orders and purchasing to support the Fabrication and Assembly East supply chain manufacturing locations, driving efficiency and ensuring on time delivery.
Our team culture is all about getting it done - together. We are diverse and spread far apart geographically - however we actively support each other closely in day to day work, to overcome challenges and issues that may arise and promote positive communication.
What you will do
**Order Processing**: Ensure prompt processing of orders and production orders, including setting up bill of materials and routings to minimize impact on customers and supply locations.
**SAP Knowledge**: Develop SAP key user knowledge for transactional processing in line with company processes and procedures.
**Systems Understanding**: Gain an understanding of systems transactional knowledge to assist in testing changes and improvements within the supply chain.
**Team Collaboration**: Participate in team problem-solving activities and contribute to knowledge management.
**Customer and Vendor Interaction**: Handle interactions with internal and external customers and vendors to ensure on-time delivery of products.
**Cost Management**: Target key cost drivers within the supply chain to reduce procurement costs.
**Vendor Negotiation**: Negotiate vendor pricing and procurement of materials according to supply chain estimates.
**Purchase Orders**: Efficiently process purchase orders and collect necessary vendor quality paperwork.
**Expediting Requests**: Respond promptly to expediting requests from internal stakeholders to meet end customer requirements.
**Supply Chain Practices**: Understand Supply Chain manufacturing facility practices to ensure smooth end-to-end processes
**What you will need to succeed**:
Essential
Experience in similar role
Strong interpersonal skills Strong process driven skills
Strong Negotiation skills.
Strong attention to detail
Customer service mindset
Highly develop computer skills - Microsoft Office
Desirable
Diploma in Purchasing or Certificate in Procurement and Support Operations or equivalent
Experiences in Purchasing or Procurement
Experience in Internal Sales
SAP Experience
Ability to read and interpret manufacturing drawings
Experience in internal sales and or supply chain manufacturing practices
WHAT’S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority - both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incen