L1 IT Support Technician

1 week ago

Brisbane, Australia HAYS Full time

Have you just started in your IT Career?

**Your new company**

Hays Technology are proudly partnered with an Australia-wide distributor to appoint a **L1 IT Support Officer** to a** permanent role** based in the **Western Suburbs**.

**Your new role**

As a key member of a small dynamic team and reporting to the IT Service Delivery Manager, you will be responsible for providing essential technical assistance and exceptional customer service to their contact centre. The role will suit a customer service-orientated person who is patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.
- Be the first point of contact for **Desktop and Application Support**:

- Collaborate with the wider IT team to escalate and resolve complex issues.
- Install and configure computer hardware, software, systems, and LAN/ WAN networks
- Monitor and maintain computer systems and networks

**What you'll need to succeed**

You’ll be a people person. Great **phone and customer service skills** are a must to be successful in this role. With approx. **12 months experience**, you’ll have a fundamental understanding of **Basic Windows Support, Active Directory groups and password resets**.

**What you'll get in return**

You will have the opportunity to join a global brand that offers accredited training & development programs, flexible working arrangements, EAP and Parental leave. The salary on offer falls between **$60,000 - $70,000 + Super**, depending on your skills and experience.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**Waverley McCrenor**

**Senior Consultant**

**07 3243 3044**

2828345

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