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Order Processing Specialist

3 weeks ago

St Leonards, Australia Laser Clinics Australia Full time

Reporting into the Head of Supply Chain, you will be responsible for processing and tracking Skinstitut orders, liaising with the warehouse, managing monthly promotions and provide customised, high quality customer services to major accounts.

**Who are we?**

Originating 13 years ago in Australia, Laser Clinics is the industry leader in non-invasive aesthetic treatments, such as Laser Hair Removal, Cosmetic Injections, Skin and Body treatments.

Our network is a franchise-based business meaning each location is a 50 / 50 partnership between the Franchise Partner and Laser Clinics. We have operations within Australia, New Zealand, Singapore, and the United Kingdom, with ambitious plans for international expansion. With over 200 clinics globally, we are the market leading Aesthetics provider.

Skinstitut came onto the skincare scene by making serious, high-end skincare cost-effective for everyone. Leading pharmacists and cosmetic chemists worked together to develop products that offer guaranteed excellent results, using top-quality, potent, cutting-edge active ingredients such as retinoids, antioxidants, and peptides.

**As the Order Processing Specialist, you will be responsible for**:

- ** Systems Processing**:Be the end-to-end specialist for the management of all EDI and manual orders from the ordering platform through to SAP for our valued wholesale customers and consumers. Escalate issues and work on process improvement across the systems.
- ** Services**: Effect the end-to-end customer enquiry and resolution process across orders, returns, product information requests, order changes/ cancellations, stock requests etc.
- ** Brand Experience**: Deliver consistent brand experience and tone of voice across all customer communications.
- ** Personalised Service**: Delivery of a customised customer service experience for both B2B and B2C customers, supporting the eCommerce, retail and wholesale channels.
- ** Internal Collaboration**: Work closely with the Sales, Operations and eComm departments to ensure that orders are processed, customer queries are actioned and customer experience is maximised.

**About you**
- Exceptional customer focus, both internal and external
- High quality standards and safety mindset
- Strong sense of urgency
- Organised, thorough and have a keen eye for detail
- An interest in the retail and beauty industry is an advantage
- Experience with some of the said programs - Shopify, Squarespace, Stripe and Paypal, Shipstation, SAP is a must

**Why Laser Clinics Australia?**
- We offer flexible working arrangements
- We offer staff & family/friends discounts on skincare and treatments
- We champion well-being initiatives, activities and fundraisers
- We are in an exciting stage of high growth as we expand globally
- We are the market leader in innovation and technology