Consumer Experience Officer

**General information**:

- Position number
- 50521233
- Posted date
- 30-Jun-2025
- Closed date
- 20-Jul-2025
- Division
- Residential Aged Care
- Business unit
- Strategy and Care Excellence
- Office location
- Sandgate

**Description and requirements**:
**Real impact you can feel good about**

There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for tomorrow.

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.

It really is work you can feel good about.

**The opportunity**

Supporting the Consumer Engagement team with daily administrative activities, your role will include oversight and coordination of the RISC Net feedback system, CarePage Consumer Experience system, and monitoring incoming feedback.

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want. Our culture of inclusion will ensure that everyone feels valued and can run at their best. We ultimately believe in unleashing all talent to create a better experience for our residents, families and employees.

**How you will make an impact**

You will be responsible for the provision of excellent administrative support in accordance with the organisational philosophy, policies and procedures under the supervision of National Consumer Experience Manager. This role will also provide support on a periodic basis to the wider Clinical, Care and Quality team.

**What you will bring to the role**
- Qualification in Health, Human Services or similar
- Extensive experience in an administration position, preferably within an aged care environment
- High standard of computer literacy is essential particularly word and excel.
- High level organisational skills and attention to detail
- Demonstrated proficiency in verbal and written communication skills
- Ability to communicate effectively across all levels within the organisation and other relevant stakeholders
- Ensuring that the resident and client are central to decision making and activities
- A quick learner with a naturally positive outlook with the ability to adapt to change as the company rapidly expands and evolves
- Hands on person with high working standards, self-motivation and initiative
- Positive attitude and commitment to the position whilst ensuring an improvement and solutions focus at all times, with a can-do attitude and ability to take on board and use feedback constructively
- Ability to organise and prioritise work plans, complete tasks in a timely manner and meet deadlines with an emphasis on accuracy and presentation
- Demonstrated ability to work autonomously and as a team member
- Ability to work within the philosophy and framework of Regis Aged Care

**What our people love about working here**

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.

**Benefits that support and reward you**
- Enjoy a flexible working environment giving you better life balance and wellbeing
- Lots of opportunities to realise your potential in an organisation that invests in your personal development.
- Be supported to grow, learn, and explore new career pathways or specialisations across Australia
- Salary packaging through Maxxia
- Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
- An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
- Plus, we have reward and recognition programs celebrating your hard work

**At Regis, real impact starts with you.**

No matter your role, you can take pride in knowing y