Head of Account Management

1 week ago

Melbourne, Australia Fusion5 Full time

Shape the future of client engagement with bold strategies that drive growtjh
- Inspire and grow a high-performing account management team
- Design and lead a transformational account management strategy
- **Shape the future of client engagement** with bold strategies that drive measurable growth
- **Inspire and grow a high-performing account management team** that thrives on challenge and collaboration.
- **Design and lead a transformational account management strategy** that delivers scalable growth and exceptional client outcomes.

**About Fusion5**

Are you a strategic leader with a passion for building trusted partnerships and driving transformation? We're looking for a **Head of Account Management** to lead our Account Management strategy across Australia. If you're passionate about building trusted partnerships, driving transformation, building and leading high-performing teams - this is your opportunity to make a real impact.

**About you**

You’re not just a strategic thinker - you’re a growth catalyst. You combine sharp commercial instincts with a genuine customer-first mindset, turning relationships into results. You thrive in the boardroom, inspire in the team room, and make decisions that create lasting impact.

You have a proven track record in building the operational backbone of account management - from account planning and client RAG reporting to scalable frameworks that empower account managers to operate strategically and deliver consistent, high-value outcomes.

**In This Role, You Will**
- Shape and deliver a customer-first strategy that creates sustained value and loyalty.
- Lead, inspire, and develop a high-performing team.
- Embed operational excellence and scalable account management practices.
- Drive growth through smart cross-sell, upsell, and retention strategies.
- Can build deep, trusted relationships with senior executives (CFO, CIO, COO, CMO, CEO).
- Present actionable insights and performance outcomes to the Executive Leadership Team.

**What You Bring**
- 8+ years owning strategic client portfolios and driving measurable growth.
- 3+ years leading teams in sales, customer success, or account management
- Experience within a System Integrator, delivering transformation across Business Application, Transformation Advisory, Integration, Cloud, Security, AI and Managed Services.
- Experience building and embedding frameworks, account management playbooks and governance models into teams that scale and deliver outcomes
- Proven experience turning complex client needs into commercial wins.

**Why Join Us?**
- Be at the forefront of AI-lead business transformation
- Lead a team that thrives on curiosity, collaboration, and results.
- Shape the future of client engagement and transformation.
- Work in a culture that rewards bold ideas, accountability, and growth.

Join us and help transform how we partner with clients, innovate, and grow together

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