Housing Services Officer

2 weeks ago

Melbourne Western Suburbs, Australia Victorian Government Full time

**Overview**:
**Work Type**:Fixed-term - Part-time

**Salary**: $79,122 - $96,073

**Grade**:HSO2

**Occupation**:Community services

**Location**:Melbourne - Western suburbs

**Reference**:VG/00379617B

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
backgrounds and abilities..

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and

**THE ROLE**

This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
- Based in offices across the state and working across the Western Melbourne Housing Advice and Assistance Team, the role undertakes a range of tasks relating to the provision of housing advice and assistance that may include:

- providing support and information on services
- identifying and assessing Victorians' housing needs and their eligibility for services
- The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.
- Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

**ACCOUNTABILITIES INCLUDE**
- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to subm it a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

- Applications close Thursday 18 September 2025 at 11.59pm

Posted
- 10 September 2025

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