Administration Officer

$84,383 to $91,368
- Ongoing, part-time
- Gardens Point

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Administration Officer to join Student Ombudsman, Education Portfolio, Academic Division.

The Administration Officer works pro-actively with staff across the University in supporting the Student Ombudsman team to resolve student grievances and complaints. As the first point of contact the Administration Officer coordinates the management of complaints including undertaking the initial investigation and research phase, summarising available evidence, and providing advice and support to the Student Ombudsman team.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Academic Division**
The Academic Division is responsible for supporting and delivering learning, teaching, research and research services to students and staff. This is realised via the Education and Research portfolios and through the work of our Faculties.
The Head of the Academic Division is the Deputy Vice-Chancellor and Vice-President (Academic), Professor Robina Xavier. Professor Xavier provides strategic oversight and financial management of the Division and provides leadership to the Education portfolio.

The Division’s Research portfolio and academic faculties, are led by the Senior Deputy Vice-Chancellor and Vice-President (Research), Professor Christopher Barner-Kowollik.

**About the Education Portfolio**
At QUT we are transforming learning and teaching practices in line with our Real World Learning Vision, so that our graduates are highly skilled, enterprising, and well suited to 21st century employment and careers. We are committed to increasing the flexibility of our course offerings to enable our students and graduates to thrive in changing and complex working environments throughout their lives. Our focus is on student success, partnering with students to enhance the end-to-end learner journey, and designing and delivering high quality, flexible educational experiences that enable this.
The Education Portfolio encompasses:

- Curriculum Quality and Standards
- Learning and Teaching Unit
- Library
- QUT College
- QUT Entrepreneurship
- Student Ombudsman

QUT’s distinctive positioning as “the university for the real world” means a commitment to and investment in real-world work integrated learning, authentic assessment, a curriculum design studio approach for innovative curriculum and an increased focus on the optimisation of digital technologies to enhance on campus and online learning.

**About the Student Ombudsman**
The Student Ombudsman offers a free, confidential and independent investigative service into student grievances and complaints, usually relating to academic or administrative decisions. The Student Ombudsman is responsible to the Deputy Vice-Chancellor and Vice-President (Academic) for maintaining procedures for the informal and formal management of student grievances and complaints. The Student Ombudsman also acts as a catalyst for innovation and improvement by making recommendations for systemic change arising from grievances and complaints.
The Student Ombudsman Office is administratively located within the Academic Division.

**What you need to succeed**

You will demonstrate:
1. Education, training and/or relevant experience equivalent to completion of a degree with subsequent relevant experience in a student support environment.
2. Demonstrated ability to collaborate and work effectively as part of a small team as well as the ability to work independently with mínimal supervision.
3. Strong analytical and problem solving skills with the ability to undertake comprehensive research and investigation and effectively communicate outcomes.
4. Proven interpersonal and communication skills with the ability to establish and maintain rapport with a culturally diverse student and staff population and with external stakeholders while maintaining confidentiality and discretion.
6. Highly developed planning and organisational skills including the ability to multi-task, prioritise and meet agreed objectives.