Member Experience Lead

4 days ago

Mentone, Australia Revo Fitness Full time

Join the Member Experience team at Mentone
- Casual role with genuine future career opportunities
- Genuine focus on member experience & Not Sales - it's all about the Vibe

**The Opportunity**

At Revo Fitness, we’re so excited to be breaking ground and bringing our one simple gym membership to **Mentone** in Victoria We’re embarking on a serious and exciting period of growth, opening new clubs to help more members achieve their health and fitness goals. What sets us apart is that we make the gym simple, and we don’t do thing by halvesWe’re coming in hot with plans to open new gym locations in Victoria. We’re ready to welcome aboard team members who’d love to come along for the ride and help us deliver the Revo vibes to our new gyms.

Our Member Experience Leads are the first point of contact for all our members, therefore critical to ensuring our member brand promise and their expectations are met.

Working with our Club Manager, ensuring our member experience is a welcoming, high quality, simple and consistent process is the prime function of this role.

**Key Responsibilities**:

- **Revo Team Experience**:

- Relationships are everything - ensuring you work closely and positively with your teammates, emulating our Company Values and Behaviours, representing our company culture is critical.
- **Member Experience**:

- Our member’s experience is directly shaped by the way our team approach, help & support both potential and new members in our clubs. Ensure all interactions with all members is aligned with our vision, mission and brand values will enable a unique and rewarding experience for potential and current members.
- Ensuring when signing on and orientating a new member, you genuinely connect and build a relationship with that new member, being a key part of their health and fitness goals.
- **Facilities, Equipment and Stock Management**
- Ensure the Club maintains and presents to Revo’s high standards and expectations, including Equipment, accessories are organised, and spot cleaned according to procedures.
- **Health and Safety**
- Safety of our team and Members is critical, Ensure Members comply with the relevant Health and Safety regulations and Company’s procedures.
- **Reporting and Administration**
- Ensuring effective administration of our systems, this can include effective management of relevant information including member details, checklists and maintaining confidentiality.

**Essential Skills and Experience**
- Alignment to our Revo Brand, Values and Behaviours is a must
- Accountable
- Effectively Communicates
- Customer Orientated
- Interpersonal Savvy
- Initiative - going above and beyond.
- Maintain a valid and up to date Certificate First Aid & CPR Certificate
- Previous experience in a Customer Service role is desirable, but not essential

**Who is Revo?**

Our goal is to make quality fitness affordable and more accessible to all. We believe in making the gym simple, with no complicated contracts, no unnecessary fees and no catches Our gyms are open 24/7 so our members can work out how they want, when they want. We have a members-first mentality always, and aim to provide the best vibes and customer experience possible.

**Our Values**:

- We keep it simple.
- We do what we do well.
- We care about people.
- We are all about the experience.
- We believe in continuous improvement.

If you’re ready for a new challenge and want to join a vibrant team who love taking things to the next level, we can’t wait to hear from you.

  • Team Member

    2 weeks ago

    Mentone, Australia Officeworks Full time

    **Title**:Team Member - Permanent**: - Location: Mentone, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring....

  • Cafe Team Member

    1 week ago

    Mentone, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    1 week ago

    Mentone, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Customer Experience Specialist

    2 weeks ago

    Mentone, Australia Patties Foods Full time

    Excellent salary and fantastic employee benefits - Permanent part-time hours - Monday-Friday - 9am-3pm - Collaborative team with supportive management! **The Business** Patties Food Group is a value -led organisation with a rich Australian history, home to some of our most iconic brands including Four N Twenty, Patties, Herbert Adams, Lean Cuisine, Weight...

  • Customer Service Team Member

    17 hours ago

    Mentone, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Retail Team Member

    16 hours ago

    Mentone, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Mentone (Victoria)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to make it SUPER We don’t just sell products; we're about inspiring our customers to get the most out of their leisure time and we want the same...

  • Distribution Centre Team Member 1

    16 hours ago

    Mentone, Australia Coca-Cola Europacific Partners Full time

    **The Company**: We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 33,200 people, serving customers in 29 countries, who work together to make, move, and sell some the world’s most loved brands. We are a global business and one of the leading consumer goods companies in the world. We are successful because we are passionate, hard-working,...

  • Transaction Services Lead

    9 hours ago

    Mentone, Victoria, Australia PATTIES FOODS Full time $80,000 - $120,000 per year

    Lead key finance functions - oversee AP, AR & Master Data for smooth operationsDrive process improvement - boost efficiency, accuracy & best practice.Join an iconic brand - collaborative culture with growth opportunitiesAbout the Business At Patties Food Group, we're proud to be home to some of Australia's most iconic and loved food brands. From Four'N...

  • Crew Member

    1 week ago

    Mentone, Australia Guzman y Gomez Full time

    **Company Description** We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do. Our **Crew** members are the life...

  • Retail Team Member

    1 week ago

    Mentone, Australia Ampol Full time

    **Be part of a world-class retail operation**: - **Be the face of Ampol for our customers**: - **Work in a diverse and face-paced retail environment** Hi, we’re Ampol. We are looking for team members to join our store in **Mentone**! As one of Australia’s largest convenience retailers, we’re committed to making life easier for our customers....