Duty Manager

An exciting opportunity has arisen for a Duty Manager to join our Australia Zoo’s Food and Beverage team

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

As a Duty Manager you play a pivotal role in overseeing the day-to-day operations of food and beverage outlets within Australia Zoo. This role involves ensuring impeccable customer service, efficient operations, and adherence to quality and safety standards. The Duty Manager collaborates closely with kitchen and front-of-house teams to create a seamless and exceptional dining experience for patrons.

The Food and Beverage Duty Manager plays a critical role in maintaining the establishment’s reputation, ensuring customer satisfaction, and contributing to the overall success of the food and beverage operations.

**Primary Duties -**
- Supervise and lead the food and beverage team, providing guidance and support to ensure smooth operations during shifts.
- Monitor and manage all aspects of guest service to guarantee an exceptional dining experience.
- Coordinate with the kitchen team to ensure timely preparation and delivery of hot, fresh food on demand.
- Maintain a strong presence on the floor, addressing customer inquiries, feedback, and concerns promptly and professionally.
- Implement and enforce hygiene, safety, and sanitation protocols to ensure a clean and safe environment for guests and staff.
- Manage inventory levels, placing orders for supplies as needed to avoid shortages and wastage.
- Collaborate with management to develop and implement strategies for achieving revenue and profit targets.
- Train and develop staff, fostering a positive and productive work environment.
- Handle scheduling, staffing levels, and shift rotations to optimize operational efficiency.
- Stay updated on industry trends, customer preferences, and new culinary offerings.
- Prepare reports on sales, expenses, and customer feedback for management review.
- Assist in planning and executing special events and promotions to attract customers and enhance revenue.
- Foster relationships with suppliers and vendors to ensure timely and cost-effective supply chain management.
- Recipe and product maintenance to ensure accurate product usage and reporting (in conjunction with head chef and stock supervisor).
- Authorise time sheets and schedule breaks alongside regulatory requirements.
- Staff discussions, probationary reviews, performance appraisals.
- Reporting accidents and near miss incidents to Management and the WH&S advisor.
- Training new staff, implementing training programs and continually updating internal training processes.
- Develop and initiate sales building techniques to drive average spend.
- Inventory systems management.
- Variance/yield control - preparing solutions where required in consultation with stock team.
- POS maintenance.
- Profitability through waste management and reporting.
- Managing stock takes and accuracy.

**Essential Criteria -**
- Current First Aid qualification.
- Hold current Driver’s Licence - Manual.
- Available to work weekends, public holidays, and school holiday periods.
- Highly proficient in the use of Microsoft Office Suite (including Excel, Word, Outlook, PowerPoint etc).
- High level of integrity, compassion and empathy.
- Knowledge of inventory management systems.

**Preferred Criteria -**
- Current Advanced 1st Aid Qualifications.
- Any other relevant certificates.
- Cert 3 or Diploma in Hospitality, Business Administration, Human Resources or Tourism.
- 2-4 years’ experience in a similar role.
- Food Safety Supervisor Certificates for Food Handling.
- Education history
- Employment history
- References
- Any qualifications you may have e.g. First Aid
- Any achievements you may like to tell us about
- Your availability (what hours can you work)
- A resume in.pdf or.doc format