Service Desk Team Leader

2 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH96086_1669170976

**Contact**

Donal McCann

**Posted**

about 6 hours ago
- CBD Location - Hybrid Working Arragnement
- Lead and Manage a team of 6 Service Desk Analysts

Our Government client is looking for a Service Desk Team Lead to lead and manage a team of 6 Service Desk Analysts who provide internal IT Support to approximately 250 users.

**Key Responsibilities**:

- Manage the day-to-day activities of the Service Desk team
- Manage and report on the performance of Service Desk support function
- Build strong relationships with management and key stakeholders within the business
- Undertake effective problem and risk management resolution using the ITIL framework

**Key Skills**:

- 4+ years working as a Service Desk Team Lead
- Strong technical knowledge of Microsoft client/server technologies
- Demonstrated experience in managing small-medium size IT team
- Great leadership and management skills
- Excellent stakeholder management skills and a consultative approach

**What's in it for you**:

- 3 Month Initial Contract with a view to permanent
- Government Department
- CBD Location (3 days in the office/2 from home)

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