Medical Liaison Officer

2 weeks ago

Ryde, Australia Healius Limited Full time

We are one of the Australia's leading healthcare companies
- Hybrid work arrangements and competitive salary
- Location North Ryde - close to public transportation or metered parking

**Veterinary Client/Medical Liaison Officer**
- Experience in the veterinary or a healthcare industry
- Hybrid Work arrangements
- Location North Ryde - close to public transportation or metered parking

Vetnostics (a subsidiary of Laverty Pathology) is a specialist veterinary pathology laboratory dedicated to providing a premier diagnostic pathology service to veterinarians. Vetnostics boasts an exceptional team of dedicated and experienced veterinary pathologists. The service offers a wide range of veterinary pathology laboratory testing, including biochemistry and haematology, microbiology, endocrinology, serology, histopathology and cytology. We pride ourselves on providing a quality veterinary pathology service.

Vetnostics is part of the national Specialist Veterinary Services (SVS) Pathology Network - Australia’s Veterinary Diagnostic Laboratory Specialists - with Vetnostics being the state-based point of service in NSW and ACT within a national network. Reporting to the national veterinary pathology business development partner, we are currently seeking a Veterinary Client Liaison Officer.

This position is responsible for maintaining existing client relationships as well as building new client relationships through the identification of business opportunities.

**Key responsibilities of this role**
- Maintaining and improving existing customer service and client relationships
- Building new customer relationships
- Strengthen and build market position - identify new opportunities for growth
- Providing client support, acting as a customer advocate covering all areas of service delivery.
- Collaborating with management to support our business to provide a quality and efficient service
- Networking - attend relevant events such as Continuing Education Sessions and Marketing and Promotional Events
- Meet required behavioural (customer, operational & functional) and financial KPI’s (as determined by the business)
- Working with key operational team members to manage customer and laboratory expectations
- Experience in the veterinary industry
- A strong sales and customer service management background, with a proven record of achieving team targets.
- Demonstrated outstanding communication skills
- A level of initiative and be self-driven

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