Logistics Control Tower Team Leader

6 days ago

Eastern Creek, Australia Techtronic Industries (TTI) Full time

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:

- Significant investment in learning and development opportunities.
- Exposure to world class technologies
- Competitive remuneration package
- All the tools of trade provided
- Generous discounts on company products for multiple brands

In addition, our values based operating style ensures that our employees are managed by exemplary leaders, who offer job flexibility, strong client base and training/career paths.

Reporting to the Logistics Control Tower Manager, your key duties will include:
**KEY OBJECTIVES**:

- Manage the day-to-day operations of the control tower
- Manage, lead, mentor, train and develop control tower staff to extend individual skills and achieve overall objectives
- Work with team on continuous improvement
- Analyse delivery failures, communicate findings to internal and external stakeholders Form collaborative groups to discuss how we improve
- Monitor the activities to ensure all service levels committed are met and exceeded
- Stay up to date on the latest industry trends, technology, and best practices
- Work closely with carriers to ensure timely delivery of orders and end-to-end tracking of orders.
- Escalate issues to responsible team heads inside and outside of company
- Two-way transparent open communication to enhance a no surprise culture between all stakeholders.
- Ensure compliance with all appropriate and applicable WH&S policies and procedures to ensure a safe working environment at all times with internal & external stakeholders.
- Demonstrates strong safety leadership by promoting a safety-first culture.

**SKILLS & EXPERIENCE**:

- Previous experience of working in a business driven by innovation and service excellence.
- Outstanding people and communication skills.
- Ability to work autonomously in a fast-paced environment.
- Exceptional attention to detail.
- Previous experience in the transport/logistics industry in a sizeable company is advantageous.
- Excellent customer service and interpersonal skills.
- Self-motivator with great adaptability in a fast-paced environment
- Practical working experience with MS Office package.
- Salesforce or any other CRM experience advantageous.

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