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Order & Billing Administrator

2 weeks ago

Melbourne, Australia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Success in this role demands a strategic mindset, attention to detail, and the ability to synthesize information from various sources to make informed decisions. This position is well-suited for someone who thrives in challenging environments and enjoys talking sophisticated issues that require creative and critical thinking.

**What you'll be doing**

**Key Responsibilities**:

- ** PROCESS**
- Process internal and mainstream customer orders, branch project related orders, loans, assets requests, rebates, stock transfers, Managed Services invoice transfers, amending orders through the SAP system
- Forecasting
- Invoicing and management of Drop Ships and Vendor Direct Orders
- Invoicing and management of deliveries
- Liaise with internal & external customers regarding the order status, billing enquiries, delivery enquiries, proof of delivery etc.
- Liaise with internal customers with regards to different aspects of the sales order cycle
- Portfolio, Budget Billing and Advance Fee administration and invoice processing
- Process Credit, Debit, Correction and Write Off Request
- ** REPORTING**
- Compile, process & monitor reports including Post to ERP report, Outstanding Billings Report, Portfolio customer activity report, Credit Statistics report, Inter-company invoicing report, GST Free Sales Analysis report
- Monitor and oversee the audit and QA of all scanned paperwork
- Manage Automated ETA report subscriptions
- Compile periodical Tech Forecast reports throughout the current billing month.
- ** DOCUMENTATION & TRAINING**
- Development and maintenance of Order & Billing procedures and work instructions
- Disseminate skills and knowledge
- Ongoing cross training of Service Provider team. Identify skill gaps within Service provider team & ensure constant upskilling and training. Provide peer-to-peer training to any existing team members or new team members when necessary
- ** GENERAL**:

- Problem identification and resolution - ensure appropriate level of investigation is performed or escalate to ensure issues are resolved in a timely manner.
- Liaise with internal customers with regards to all aspects of the sales order cycle
- Assist with random audits on service provider team to ensure quality & SLAs are maintained
- Logging of errors picked up from Service Provider team
- Investigate Budget Bill account discrepancies
- Chair, attend and contribute to the Team (Order & Billing) meetings
- Prepare and carry out filing/scanning of paperwork as required
- Work with NTT internal teams to ensure any order issues are resolved in an efficient and professional manner.
- Work closely with service providers to answer all queries & ensure NOSC tasks are completed smoothly
- Maintain a high level of initiative and enthusiasm and always ensure a professional and helpful manner.
- Build and maintain relationships with internal client contacts on an on-going basis.
- Build and maintain competency across all Order & Billing functions in order to provide adequate back-up support across the nominated tasks and responsibilities of other team members.
- ** General Responsibilities**
- ** Effective Communication and Urgency**:

- Providing efficient, prompt, clear, and concise answers to internal and external queries.
- Demonstrating a sense of urgency in handling tasks.
- ** Team Support and Training**:

- Backfilling other team member during periods of annual leave or staff shortages.
- Offering peer-to-peer training to new Outsource provider team members or refresher training for existing team members when needed.
- ** Professionalism and Relationship Building**:

- Maintaining a high level of initiative, enthusiasm, and professionalism.
- Building and nurturing relationships with internal client contacts.
- ** Continuous Learning and Feedback**:

- Staying updated on NTT solutions’ features and benefits.
- Providing feedback on internal and external systems and procedures to management and the team.
- ** Education & Experience**:

- ** University graduate**:

- **Minimum 2 years work experience** from few of the following roles : Billing, Reporting, Order Management, Order Processing, Supply Chain, Sales Support, Customer Service roles.
- ** Personal Skills**:

- ** Customer service skills**: A proven track record of helping clients with their supply chain requests. A person who thrives on client interaction and being the
- ‘go to’ person for questions, queries and problem resolution.
- ** Collaboration skills**: Demonstrated ability to work alongside of internal & external people to address client issues and establish a sense of urgency around required actions.
- ** Comme