Customer Experience Coordinator

1 week ago

Bunbury, Australia ABN Group Full time

494369
- Bunbury
- Customer Service
- Full-time (Permanent)

**Our Company**

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes, Homebuyers Centre and Home Collective. DAHSW is proudly part of the ABN Group - Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with an amazing customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

**The Role**

As the Customer Experience Coordinator - Preconstruction, you will be the main point of contact for customers within the Preconstruction phase of their journey. You will work closely with various departments across the business and provide an exceptional level of customer care, driving the achievement of exceptional customer experience results.

Some of the key responsibilities will include:

- Building great relationships with your customers, managing any enquiries and ensuring timely responses;
- Providing regular, accurate preconstruction progress updates to your customers;
- Managing workflow and tasks to ensure our customers' homes progress through the preconstruction phase efficiently;
- Working closely with a team of New Homes Consultants and facilitating fortnightly job tracking;
- Effective and timely communication with all relevant stakeholders, developing and maintaining strong working relationships;
- Preparation of contractual documentation and scheduling of appointments;
- Active contribution in team, department and business meetings.

**You**

To be successful in this role, the following qualities and experiences are essential:

- Ability to build great relationships quickly with a diverse customer base;
- Experience in a similar role with knowledge and understanding of residential building processes and the ability to read and understand building plans;
- Well-developed problem solving skills;
- Excellent time management, organisational skills, and great attention to detail;
- Strong PC skills, experienced in the Microsoft suite of products;
- Ability to work effectively within a team environment.

**Why Dale Alcock Homes South West?**

At DAHSW we are always on the lookout for great people. People with initiative, ambition, proven skills, and a passion for what they do.

Some of our employee benefits include:

- Market competitive salaries and generous employee benefits and discounts
- A fun, supportive and flexible working environment
- Access to an Employee Assistance Program for all employees and their family
- Ongoing learning and development to meet your professional development needs
- A supportive and accessible leadership team
- A values platform that underpins who we are and how we operate
- Discounted private health insurance

**What's Next?

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