Service Delivery Coordinator

1 week ago

Brisbane, Australia Johnson Controls Full time

**The Company**:
Johnson Controls is the Global leader for smart, healthy, and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

**Gordon Brothers Industries (GBI)** is the largest Industrial Refrigeration Company in Australia. We have offices in each mainland state and provide complete industrial refrigeration solutions including design, construction and comprehensive servicing for a wide range of sectors including mining, chemical, food and beverage.

**About this opportunity**:
Our team is growing, and we are looking for a **Service Delivery Coordinator** for Johnson Controls’ diverse portfolio and in particular for industrial refrigeration.

**About the role**:

- Coordination of workflow for technicians, Qld branch as required, Meeting customer requirements
- Sourcing of materials and components as required for above
- Scheduling of contracted maintenance programs with clients as required, achieving plant reliability
- Monitor critical works reports from technicians. These should be reviewed regularly to identify opportunity for additional works, critical client operational and safety issues.
- Technical support to the technicians as required, Support after hours will be required on some occasions
- Site visits to assist technicians and to carry out
- Assist Checking / receipting supplier invoices
- Assist with processing time sheets
- Assist with costing of jobs in accordance with pricing guidelines
- Assist administration support with invoicing to achieve accounting deadlines and budgets. Minimize work in progress
- Preparation of quotes and estimates to clients as required
- Assist in the coordination and management of vehicle requirements, on call roster, prep for toolbox meetings, Technician holidays and other service miscellaneous requirements
- Take reasonable care for the health and safety of self and persons at the workplace and those that may nbe affected by the employees acts or omissions at work
- Cooperate with GBI management or other persons as far as is necessary to enable compliance with any requirement under th health and safety legislation that are imposed in the interest of health and safety and welfare on the employee or any other person
- Perform Duties as assigned by Manager

**What we look for**:

- Relevant Trade experience
- Driver’s License
- Effective proven written and oral communication skills
- Attention to detail
- Ability to work autonomously and think outside the square
- Results focused
- Flexible and adaptable
- Proven Microsoft suite skills

Only applicants who have a current right to work in Australia will be considered.
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

**Application Process**

**#LI-JS4

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