Client Manager

Great that you're thinking about a career with BSI

Purpose of the role- To conduct on-site assessments against the requirements of relevant standards or specifications as required by BSI Group ANZ. To provide expertise, produce assessment reports, and make recommendations for certification decisions.- To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk, and “Making excellence a habit”

Key Responsibilities & Accountabilities:
- Undertake ethical social responsibility and quality management system assessments in accordance with BSI Group ANZ requirements.- Prepare assessment reports and make presentations to deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.- Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.- Delivery the days as booked by the operations support team and maximize revenue-earning activity.- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.- Maintain and develop assessment skills and technical and management system standards knowledge.- Provide technical support to clients through business development, sales, and customer service staff

Key Performance Indicators- Delivery of man-days as booked in time and good quality work, together with positive feedback from clients- Efficient feedback to both clients and internal queries- Timely submission of reports- Actively solve problems when needed with a “can-do” attitude- Add value to clients by identifying their needs and introducing multiple BSI services to improve clients' business performance and help them “Make excellence a habit.”- Help to avoid customer attrition by providing quality value added service and technical support.

Travel requirements:
- Based on client requirements

Knowledge and Experience

Essential Criteria- University graduate, majoring in Agriculture or Food Science, Food Engineering, Technology, or related discipline- At least 3 years working experience of QC/QA in agriculture, food products industry, or food safety management, experience in food safety auditing is preferred- Commercial understanding of the compliance industry, minimum 2 years of food safety and quality system management

Desirable Criteria

Assessors with multi-skilled capabilities in the various food systems will be given priority:
- ISO/FSSC 22000 Food Safety Management System- HACCP (Hazard Analysis Critical Control Point)- GMP (Good Manufacturing Practice)- BRCGS (British Retail Consortium Global Standards)- SQF (Safe Quality Food)- Global GAP (Good Agriculture Practice)- Freshcare food safety and quality- Freshcare supply chain- 2nd Party Supplier Chain audits for major brands and retailers- Ethical/Social Compliance Standards- ISO 9001, 14001 and 45001 Management Systems Standards

Skills and Abilities

Innovation

Design thinking, critical thinking & problem solving, risk tolerance, business acumen, project management, presentation skills.

Digital Confidence

Statistical literacy, data interpretation, data-driven decision making, data visualization, data storytelling, AI awareness,

Adaptability

networking, change management, strategic thinking, resilience, effective communication, and emotional intelligence.

Interpersonal

Conflict resolution, influence & persuasion, feedback & coaching, collaboration, cultural competence.

Personal Qualities / Aptitudes-
- Good verbal and written communication skills and an eye for detail- Be self-motivated, flexible, and have excellent time management/planning skills- Can work under pressure- Willing to travel on business intensively- An enthusiastic and committed team player- Good public speaking and business development skill will be considered advantageous

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropria