Customer Service Consultant

1 day ago

Clayton, Australia PPG Industries Full time

As a Technical Customer Service Consultant at PPG you will be required to provide Technical support to our Automotive, Refinish, Industrial & Protective Marine Coatings business units. You will work within a dedicated team to help our customers & PPG Businesses to achieve their goals by providing an accurate, timely & supportive service at all times. This is a permanent opportunity based within our Clayton Manufacturing facility.

**Key Responsibilities****:

- Deliver a pro-active, professional and specialised service by the receipt, processing and releasing of customer orders and credits, ensuring the customers’ delivery requirements are achieved and that all information processed is accurate and timely
- Provide accurate and timely colour formulations as requested by PPG customers
- Establish proactive contact and interaction with PPG customers & provide accurate information on stock availability and delivery enquiries as appropriate
- Maintain close liaison with the Production and Warehouse teams in order to facilitate the provision of customer satisfaction
- Convey all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices as appropriate
- Assist customers with any technical query they may have in a clear & concise manner

**Qualifications****:

- Strong communication and excellent customer service skills, even better if you've had prior experience within a call centre environment
- Availability to work until 6.30pm Mon - Fri as and when required
- Intermediate skills in Microsoft Outlook, Excel & Word packages is desirable
- Comprehension of SAP ERP system as well as Production and Distribution functions is also an added bonus

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

Benefits will be discussed with you by your recruiter during the hiring process.

  • Customer Service Consultant

    4 days ago

    Clayton, Australia PPG Industries Full time

    **Key Responsibilities**: - Establishing proactive and professional contact with customers providing accurate information on stock availability and delivery enquiries as appropriate - Assist with processing credits as required, ensuring that due process is followed at all times - Assisting other members within the customer service team. - Attend product,...

  • Customer Service Consultant

    2 weeks ago

    Clayton, Australia PPG Full time

    **Responsibilities**: - Providing a proactive, expert, and tailored service through receiving, handling, and fulfilling customer orders and credits, guaranteeing that delivery needs are met, and all processed information is precise - Communicate with employees from various departments within the company, such as production and warehousing - Respond to...

  • Inbound Customer Service Consultant

    2 weeks ago

    Clayton, Australia Weploy Full time

    **Benefits**: **Great pay** - above award $35.58 per hour + super **Career growth** - work with some of Australia's leading brands and progress in your career **Your Next Role**: We're looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a...

  • Technical Service Officer

    4 days ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary An exciting opportunity has arisen for a Technical Service Officer to join our Radhaz division About the Role A wonderful opportunity has presented itself for you to enter the Telco industry and learn from the best from the ground up. Adapt the skills learned from your engineering qualifications and...

  • Inbound Customer Service Consultant

    2 weeks ago

    Clayton South, Victoria, Australia Weploy Full time $60,000 - $80,000 per year

    At Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia. Whether you're looking for flexible, hybrid, or remote roles, Weploy connects you to top-tier brands without the stress...

  • Customer Service Representative

    2 weeks ago

    Clayton, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours We have an exciting opportunity for an energetic, Customer Service Representative (Internal) to partner with our customers to ensure they get the right part, to the right place, at the right time. This is a fast-paced and challenging role within an...

  • Customer Service Assistant

    6 days ago

    Clayton, Australia Chandler Personnel Full time

    Our client is a leader in golfing products + golf clubs Chandler Personnel is looking for a reliable customer service rep to help the team out. On-going to perm **Key Responsibilities**: - Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner - Providing product information,...

  • Customer Service Agent

    2 weeks ago

    Clayton, Australia myHomecare Full time

    No matter your role with the myHomecare Group, you’ll play a key part in supporting our customers and their families. With us, you’ll become a true expert of customer service in the in-home care space - and we’ve got the comprehensive training and development tools to get you there. As a member of the customer service team, you’ll be responsible...

  • Customer Service Agent

    6 days ago

    Clayton, Australia Kennards Hire Full time

    **Customer Service Agent** - ** Collaborate with local teams to solve problems and create seamless customer experiences.**: - ** Join a dynamic, family-oriented company focused on growth, innovation, and employee development.**: - ** $80,304 salary package ($71,700 base salary + super) + profit share bonus + weekend allowance** **With Kennards Hire You...

  • Customer Service Representative

    1 week ago

    Clayton, Australia Chandler Personnel Full time

    **Key Responsibilities**: - Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner - Providing product information, pricing queries and processing orders into the system - Order hold management - Follow up of customer requests, issues and complaints to resolution - Achievement of...