Customer Service Consultant

1 week ago

Clayton, Australia PPG Industries Full time

As a Technical Customer Service Consultant at PPG you will be required to provide Technical support to our Automotive, Refinish, Industrial & Protective Marine Coatings business units. You will work within a dedicated team to help our customers & PPG Businesses to achieve their goals by providing an accurate, timely & supportive service at all times. This is a permanent opportunity based within our Clayton Manufacturing facility.

**Key Responsibilities****:

- Deliver a pro-active, professional and specialised service by the receipt, processing and releasing of customer orders and credits, ensuring the customers’ delivery requirements are achieved and that all information processed is accurate and timely
- Provide accurate and timely colour formulations as requested by PPG customers
- Establish proactive contact and interaction with PPG customers & provide accurate information on stock availability and delivery enquiries as appropriate
- Maintain close liaison with the Production and Warehouse teams in order to facilitate the provision of customer satisfaction
- Convey all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices as appropriate
- Assist customers with any technical query they may have in a clear & concise manner

**Qualifications****:

- Strong communication and excellent customer service skills, even better if you've had prior experience within a call centre environment
- Availability to work until 6.30pm Mon - Fri as and when required
- Intermediate skills in Microsoft Outlook, Excel & Word packages is desirable
- Comprehension of SAP ERP system as well as Production and Distribution functions is also an added bonus

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

Benefits will be discussed with you by your recruiter during the hiring process.

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