Manager Service Programs

Newly created role
- Highly influential position
- Innovative and dynamic team

**The Company**
Melbourne Water’s services range from providing clean drinking water, treating sewage in order to recover and re-use valued resources, planning to manage flooding, and keeping all 25,000km of Melbourne’s rivers, creeks and catchments healthy. Effectively they manage all parts of the water cycle that are essential to Melbourne’s way of life today, tomorrow and for generations to come.

**The Role**
Melbourne Water is the Floodplain Manager for the greater Melbourne area with responsibilities for managing flood risk, both now and into the future.

The Manager Service Programs - Flood & Drainage, leads the team that sets the programs needed to manage flood risk for Melbourne Water customers. The role will support delivery of the Flood Strategy - Port Phillip and Westernport by developing capital works, non-asset and maintenance programs that ensure “flood risks and opportunities are managed to reduce impacts and get the best social, economic and environmental outcomes”. In planning these 5 and 20 year programs, consideration will need to be given to the impacts of climate change and urban growth.

As a senior leader within Melbourne Water, the role provides essential guidance to stakeholders, other senior leaders and executive teams.

Key responsibilities include:

- Develop future focussed 5 and 20 year investment plans for the flood and drainage services across the greater Melbourne region. Investment plans cover flood risk management (mitigation, emergency planning, drainage and flood modelling).
- Deliver programs for best social, economic and environmental outcomes.
- Prioritises investment across asset classes and service offerings to achieve the best outcome for the community.
- Understand the implications of climate change and urban growth and embeds appropriate measures into future plans.
- Work with stakeholders (internal and external) to understand the opportunities of integrated management of assets and services.
- Monitor, assess and respond to asset performance ensuring investments are planned at the optimal point in the lifecycle.
- Work collaboratively across multiple government agencies to identify the right mix of solutions for each location.
- Lead the development and implementation of co-delivery partnerships (service design, co - funding, co-delivery) with key stakeholders and community.
- Engage with the local community to understand and respond to local issues.
- Continue to explore innovative solutions and expand the suite of tools to manage flood risk.
- Meet relevant statutory key performance indicators and industry agreed time frames for customer service.
- Develop and maintain strong internal networks at Melbourne Water and key industry relationships across local government, consultants and universities.
- Manage, develop and coach the Service Program - Flood team.

**About you**
This position is a rare opportunity to be part of shaping the future programs at Melbourne Water in response to flood management. Your drive will come from wanting to serve the greater community and creating a legacy of change at Melbourne Water.

You will be seen as a thought leader in the water industry, a combination of technical nous, strategist and people leader, able to inspire and foster collaboration. You will also be well connected across industry maintaining external networks and key relationships to ensure the program’s success.

Ideally you will possess:

- Relevant tertiary degree
- Eligibility for registration under the Victorian Professional Engineers Registration legislation
- Understanding of flood risk management, flood modelling and drainage networks
- Demonstrated ability to build and maintain strong relationships and partnerships both within and outside the business
- Experience in asset lifecycle management
- Technical leadership and guidance in complex works, projects and programs.
- Capability to practically evaluate options and proposals
- Strong financial and commercial acumen skills to control, budget and forecast expenditure
- A strong customer service and stakeholder engagement focus that prompts consensus building and optimised ‘industry and community outcomes’
- A commitment to safety leadership
- Professional Leadership mind-set and behaviour
- Agent of culture - inspire through role modelling of values, mind sets and habits to bring to life our desired culture
- Maturity and judgement necessary to contribute to complex decision making
- High energy to take action and drive business results
- Ability to lead change and communicate with a diverse range of stakeholders
- High level communication, relationship management, negotiation and influencing skills
- Highest standards of professional ethics

**The Rewards and Culture**
Melbourne Water takes enormous pride in cultivating a culture that holistically benefits their people and the wider Melbourne community. The pil