Reporting Analyst

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

Why You Want to Join Us - Our Team and Culture,Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS - We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you like along with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass
- DEVELOPMENT - Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.

About the Role
The Reporting Analyst is responsible for integrating data, develop, maintain and improve operational report forms and formats, information dashboards, data generators, canned reports and provide analysis as required.

What You’ll Do
- Maintain reporting databases and perform updates as necessary
- Develop and examine data to locate and resolve anomalies
- Collect and analyse data for reports
- Create effective business reports that provide insight
- Support the wider business through relevant analysis and reporting
- Develop creative solutions to complexities in the analysis.

We are a reasonably agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring
- Experience working in a Managed Service Environment
- Skilled in Splunk, PowerBI and ServiceNow reporting.
- Experience or willingness to become proficient in extracting and using meaningful Aternity data.
- High attention to detail and accuracy
- Strong analytical, and written and verbal communication skills
- Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Demonstrates good judgement in selecting methods and techniques for obtaining results
- Strong Technical documentation skills
- Ability to frequently interact and network with a variety of stakeholders in own area of expertise
- Ability to work in large, collaborative teams to achieve organisational goals
- Strong consultative and planning skills