Live Chat Agent

7 days ago

Melbourne, Australia Carlton Hardware Full time

**Key Responsibilities**:
**Online Customer Support**:Engage with customers in real-time through live chat.
Provide accurate information about products, services, and policies.
Address customer inquiries, concerns, and issues promptly and professionally.

**Problem Resolution**:Identify and resolve customer issues efficiently.
Collaborate with other teams to ensure timely and effective solutions.

**Communication Skills**:Demonstrate excellent written communication skills.
Maintain a positive and friendly tone in all interactions.

**Product Knowledge**:Stay updated on product features, promotions, and updates.
Effectively communicate product information to customers.

**Documentation**:Keep detailed records of customer interactions and transactions.
Provide feedback to improve internal processes and customer experience.

**Requirements**:

- High school diploma or equivalent.
- Proven experience in customer service or a related field.
- Excellent written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools is a plus.
- Tech-savvy and comfortable using live chat software.

**Job Types**: Full-time, Permanent

**Salary**: $25.25 - $34.29 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Referral program
- Travel reimbursement
- Vision insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Christmas bonus
- Overtime pay
- Performance bonus
- Signing bonus

Work Authorisation:

- Australia (preferred)

Work Location: On the road

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