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Aps 5 - Base Support Officer Oakey
2 weeks ago
$76,611- $82,059 (plus Super)
- Oakey - QLD
**The Role**
Base Support Officers have considerable stakeholder and customer engagement responsibilities. You will be required to understand our business and develop a clear understanding of the scope of Security and Estate Group deliverables and the Service Delivery Framework that underpins service integration and collaboration practices to achieve Defence's capability outcomes.
You will be required to represent your Department at various forums engaging with both internal and external stakeholders with professionalism and confidence.
- Customer focused - able to hear the voice of the customer and drive improvements in service delivery;
- Highly developed communication and interpersonal skills and able to collaborate with stakeholders and influence improvements to service quality;
- Ability to adapt to change in a positive and flexible manner;
- Demonstrated ability to 'think on your feet', consider options and initiate appropriate action;
- Able to manage and mentor other team members; and
- Be a 'Team Player'.
**About our Team**
Security and Estate Group, Service Delivery Division, North Central Zone is currently looking to fill one position at the APS 5 level, with the intention to create a merit pool to potentially fill further similar vacant APS 5 positions.
The Base Management Team monitors and responds to base service delivery issues, coordinates the development of whole of base plans (e.g. Safety, Security and Emergency) across the Defence sites by reviewing and monitoring Base Management arrangements to ensure currency and consistency with service delivery requirements.
The Team works collaboratively with internal and external stakeholders to assure prescribed product and services standards are met within agreed time frames as well as build and sustains effective relationships with team members and actively participate in team work and group activities. The Team also evaluates activities and processes for compliance with legislation, regulation or standards, design and recommend solutions to whole of base operation issues that may be affecting the achievement of desired outcomes.
The Team also assess risks and provide guidance in relation to risk management strategies and develops, rehearses and maintains whole of base plans and instructions to achieve business objectives.
The position and team is located at Swartz Barracks Oakey and is responsible for managing the Base and other sites across the region, some of which can be two to four hours’ drive from Oakey.
- A customer centric approach to service delivery;
- Resilience, personal drive and a focus on enabling others in support of Defence capability;
- An ability to manage competing priorities and meet deadlines;
- An ability to working autonomously, and as part of a team;
- A flexible approach while maintaining attention to detail with a dynamic environment;
- An outcomes focus;
- Strong verbal, written and negotiation skills;
- Willingness to learn and be challenged;
- An ability to adapt to change in a positive and flexible manner; and
If you are looking for a position where you will be out and about, engaging with various stakeholders and you enjoy coming to work where no two days are the same then we recommend you engage with the contact officer and discuss further.
